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6.2 Trouble shooting
If there is any problem while operating the terminal, please refer to the
following table, or contact your service provider.
Common problems Causes
Solution
Bad reception
Near the tall building or in the
basement
Change to a place with good signal
The terminal cannot
switch on
No battery power
Change a new battery
Cannot make voice
monitoring
No preset SOS numbers
Set SOS numbers
SIM card is without Caller ID function
Activate the function
Cannot connect to the
network
SIM card is not inserted correctly
Check the SIM card
The sheet mental of SIM card is Dusty
Wipe it clean
Invalid SIM card
Contact your internet service provider
Out of GSM service area
Move back to the GSM service covered area.
Weak signal
Try again in a strong signal area
cannot charge
Voltage is out of charging range of the
Charger
Change to the proper voltage
Poor contact
Check if the plug is in
Cannot check address
information
GPRS function is not activated
Please contact the SIM card operator to
activate GPRS
Cannot get the position data
Restart the terminal
It is not a SOS number
Set SOS number
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