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Appendix
After-sales service
■
When asking for repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty
period
Repairs will be done based on the terms
of services of the free-of-charge repair
warranty described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge
as requested by the customer if repair
renders it usable.
•
Before handing in the product for repair, make a
backup of the contents of memory since they may
disappear during repair. Note that the Company shall
not be liable for any damages and loss of income
should the contents of memory be altered or lost.
•
Recycled parts that meet the Company's quality
standards are sometimes used for repair.
•
Collected au cell phones by Replacement cell phone
delivery service which you used before are recycled
to cell phones for replacement after repairs. Also
replaced parts by au after-sales service are collected
and recycled by KDDI. They are not returned to
customers.
■
Performance parts for repair
The Company retains performance parts for repair of the
product main unit and its peripherals for four years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
■
Warranty card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details filled in on the warranty card, and be sure to keep it
in a safe place.
■
Keitai Guarantee Service Plus
An after-sales service membership program on a monthly
basis called "Keitai Guarantee Service Plus" (monthly fee:
380 yen, tax excluded) is available for using your au cell
phone for a long time without worries. This service expands
coverage for many troubles including malfunction, theft and
loss. For details of this service, refer to au homepage or
contact Keitai Guarantee Service Center.
