4
Note: Only complete Low Voltage Light-
ing assemblies will be accepted for warranty
repair. The power cord and all other compo-
nents must be returned with the Low Voltage
Lighting as originally assembled. Any miss-
ing parts will be replaced at the customer’s
expense and, if determined to have caused the
failure, could void the entire warranty. Some
parts are essential for structural support during
shipping and others, such as the power cord,
are essential to properly diagnose potential
causes of failure. It is not necessary to return
the control box or fl oat with the motor assem-
bly.
Please include the Repair Form received from
Kasco Marine or your local distributor with
the shipment. If no Repair Form is available,
include your name and physical address for
return delivery of the repaired Low Voltage
Lighting and a daytime phone number and/or
e-mail address for correspondence regarding
the warranty claim.
Any expedited shipping method for the return
of the unit is at the customer’s expense. Kasco
Marine will return units repaired under war-
ranty at our expense via ground freight within
the continental United States.
Other Repairs:
Most failed equipment can be repaired at
substantially lower costs than replacement
with new. Please ship according to the instruc-
tions in the previous section. Again, it is best
to send the unit in with the Customer Repair
Form near the end of this manual.
Kasco Marine offers estimates on repairs at
the request of the customer. The request for
estimate should be included in the form that
accompanies the returned Light Kit and must
include a daytime phone number and/or e-mail
address. Estimate options are as follows:
We will contact the customer with a total after
the Low Voltage Lighting has been evaluated,
but before the work is performed.
We will repair the Low Voltage Lighting only
if repair costs are under a stated dollar amount.
Example: “Please repair if total is under
$150.00 before shipping charges.”
All estimates that are rejected for repair will
be destroyed unless otherwise directed by the
customer. If the customer would like the Low
Voltage Lighting returned, it will be restored
as closely as possible to the condition in which
it was received and shipped at the customer’s
expense for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to
the customer and billed C.O.D. unless other-
wise directed. Kasco Marine also accepts Visa
and MasterCard credit card payments. Kasco
Marine will call for credit card information
upon completion of the repair at the custom-
er’s request.
All other warranty and repair inquiries
should be directed to Kasco Marine, Inc. at
715-262-4488 or
[email protected].
