Terms and Conditions
SHIPPING
Although KARL STORZ products are care-
fully packed to minimize in-transit damage,
all shipments should be carefully examined
upon receipt and if a product is damaged,
Customer must document the nature and
extent of the damage and immediately
contact KSEA. If concealed loss or damage
is discovered, Customer must retain all
packing materials and immediately notify
KSEA, requesting an inspection. If shipments
are received short, Customer must contact
KSEA’s Customer Support Department at
once. KSEA reserves the right to make partial
shipments on any Order. Invoices for partial
shipments are payable upon receipt. KSEA
is not liable for any damages caused by or
attributable to delays and/or non-delivery
due to any cause whatsoever.
RETURN POLICY
A return merchandise authorization (RMA)
must be obtained from KSEA’s Customer
Support Department prior to returning any
products. When phoning or writing KSEA, for
an RMA, the Customer Support Represent-
ative must be provided with:
(1) Customer name and number, as it
appears on the invoice;
(2) the telephone number and the person-
to contact;
(3) the applicable P.O. number;
(4) the KARL STORZ catalog number and,
if applicable, the serial number for
each product; and,
(5) the reason for the return.
KSEA reserves the right to refuse or return
any products sent back to KSEA without
prior authorization of its Customer Support
Department. Returns must be carefully
packed and shipped pre-paid to KSEA, attn:
RMA number. KSEA’s Customer Support
Department will provide the return address
and the RMA number.When returning prod-
ucts, Customer should include a copy of
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