KAPERSKY ANTI-VIRUS 5.5 - FOR MICROSOFT EXCHANGE SERVER 2000-2003, Руководство администратора

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Kaspersky Anti-Virus for Microsoft Exchange Server
1. In the subject of your message, indicate your operating system, the
name of the Kaspersky Lab's product you are using and the problem
you have encountered. For example,
Microsoft Windows 2000, Kaspersky Anti-Virus 5.5 for
Microsoft Exchange Server 2000/2003, cannot update anti-virus
database
.
2. Use plain text format for your messages.
3. At the beginning of your message, indicate:
•
the version of your operating system and service packs
installed;
•
the version of your Microsoft Exchange Server and service
packs installed;
•
the version of your Kaspersky Anti-Virus copy and the number
of your license.
4. Briefly, but clearly describe the problem. Bear in mind that the
support specialists have no previous knowledge of your problem and
can only help you if they fully understand it and have been able to
reproduce it.
5. Forward to the technical support service the following data packed
in one archive:
•
the current application events logs produced with the Debug
diagnostic level for each module;
•
The license key.
6. Make sure that you have specified the following conditions in your
message:
•
RAM less than 256 MB or more than 2 GB.
7. Indicate the approximate daily traffic and load peaks if applicable.
Question: Why daily updates are required?
Several years ago viruses distributed via floppy disks and at that time it
was sufficient for computer protection to install an anti-virus program
and update the anti-virus database from time to time. Yet, the recent
virus outbreaks spread over the world in a matter of several hours and
anti-virus software using old anti-virus database may not be able to
protect you against a new threat. Therefore, to ensure protection against
new viruses you have to update your anti-virus database on a daily
basis.