12
8. Troubleshooting
MULTICAL
®
61 has been constructed with a view to quick and simple installation as
well as long and reliable operation at the consumer.
Should you, however, experience an operating problem, the table below can be
used for troubleshooting.
If repair of the meter becomes necessary, we recommend you to replace parts like
battery and communication modules only. Alternatively, the whole meter ought to
be replaced.
Major repairs must be made by Kamstrup A/S.
Before sending in the meter for repair or check, please use the error detection table
below to help you clarify the possible cause of the problem.
Symptom
Possible reason
Proposal for correction
The display value is not
updated
Power supply missing
missing
Change battery or check
mains supply
No display function
(empty display)
Power supply missing
Change battery or check
mains supply. Is there 3.6
VDC on terminals 60(+)
and 61 (-)?
If “info” = 1
Supply voltage has been
interrupted
The info code is corrected
automatically
No accumulation of
volume (m
3
)
Read “info” in the display Check the error indicated
by the info code
If “info” = 16
Communication error or
signal too weak or wrong
flow direction
There is air in the flow
sensor?
Bleed the system and
check the meter again.
Check that the flow
direction matches the
arrow on the flow sensor
If “info” = 2048
Flow sensor programmed
with wrong pulse figure
Contact Kamstrup A/S
If “info” = 4096
Signal too weak
There is air in the flow
sensor? Bleed the system
and check the meter
again
If “info” = 16384
Flow sensor mounted in
wrong direction
Check that the flow
direction matches the
arrow on the flow sensor
5512697_B2_GB.ind
d_11.2009
5512697_B2_GB_11.2009
