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flowIQ® Gateway
8.3 flowIQ® Gateway and meter exchanges in READy Manager
Billing data can be corrupted if you do not follow the instructions found in section 8.3
"flowIQ® Gateway and meter exchanges in MDM" when performing exchanges of meters
or gateways.
Remember to enable transport mode when exchanging or decommissioning a battery-
driven flowIQ® Gateway. If this is not done, the gateway will keep sending data to the
MDM system.
8.3.1 flowIQ® Gateway exchange
You can always exchange a flowIQ® Gateway device. It is recommended that you perform a “Meter
exchange” in READy App if using Kamstrup's READy MDM solution.
8.3.2 flowIQ® 2200/3200 meter exchange connected to flowIQ® Gateway
If a meter exchange is required, it is recommended to exchange both the meter and the gateway
at the same time if using READy Manager. If you do not exchange both devices, it has the following
implications:
• Consumption graphs in READy Manager will show a potentially large fluctuation
• Make sure to correct data for billing manually in your billing system. flowIQ® Gateway will
forward the current value displayed on the flowIQ® 2200/3200 meter, not add it to the existing
consumption
8.4 Kamstrup support
Hotline:
+45 8993 1110
Email:
Support site:
