18
Troubleshooting Guide
Problem
Possible causes
Solution
Stick vacuum is
not working
• The vacuum may not be charged
• Handheld vacuum may not be
fitted to the stick vacuum body
• The vacuum was not fitted to the
charging base correctly and did
not charge
• Ensure the unit is completely
charged before use
• Reattach the handheld vacuum to
the stick vacuum body
• Remove the stick vacuum. Align the
insert at the rear of the stick vacuum
body and slide the stick vacuum
downward onto the charging base
making sure the charging terminals
on the rear of the stick vacuum body
is properly aligned
Stick vacuum is
not picking up
debris
• Dust canister is full
• Filter is clogged
• Dust canister is not fitted correctly
• Turbo brush head has
accumulated dirt or hair
• Empty and clean the dust canister
• Clean the filter cover, foam filter, and
plastic filter
• Refer to ‘Emptying the Dust Canister’
(see page 14)
• Refer to ' Cleaning the Turbo Brush'
(see page 15)
Dust is escaping
from the stick
vacuum
• Dust canister is not fitted correctly
• Dust canister is full
• Check the dust canister is properly
and securely assembled
• Empty and clean the dust canister
• Refer to ‘Emptying the Dust Canister’
(see page 14)
Turbo brush is
not rotating
• Turbo brush head has
accumulated dirt or hair
• Turbo brush head is not fitted
correctly
• Remove dirt or hair that has
accumulated
• Refer to ‘Cleaning the Turbo Brush’
(see page 15)
• Check the turbo brush head is fitted
correctly, refer to ‘To assemble the
body’ (see page 8)
Содержание Captiv2in1 Turbo KHV500
Страница 2: ...Instruction Booklet Captiv2in1 Turbo Stick Vacuum KHV500...
Страница 8: ...7...
Страница 20: ...19 Notes...