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Another input source is selected
.
The mute function is activated.
The volume of sound bar or TV/other device
is adjusted too low.
The power cable of the unit is not
connected properly.
Input jacks on a playback device are connected.
There is no sound
output from sound
bar.
The sound is distorted
or echoed.
TV volume is not muted.
If you play audio from TV through the sound bar,
make sure that the TV is muted.
The volume decreases
when the unit is turned
on.
The automatic volume adjustment function is
activated. To prevent excessive loudness, the
unit automatically controlls its volume within
a certain level when the unit is turned on.
Turn up the volume as required.
A device cannot
connect the sound
bar or the unit cannot
be connected to a
Bluetooth device.
Bluetooth function of the device is not activated,
not paired or connected correctly.
A device emitting electromagnetic waves
(such as a microwave oven, a wireless
device and so on) may be placed nearby
.
Do not use this unit near devices that emit
electromagnetic waves.
Restart the sound bar and try pairing again. You have
not enabled the Bluetooth function of the device; see
the user manual of the device on how to enable the
function and correctly connected the device. The sound
bar is already connected with another Bluetooth device.
Disconnect the connected device, and then try again.
The unit is out of the operating range.
Use the remote control within the operating range.
The batteries are weak.
Replace with new batteries.
The remote control sensor of the sound bar
is exposed to direct sunlight or strong lighting.
Adjust the lighting angle or reposition the sound bar.
Make sure our product cannot be used in sunlight.
The unit cannot be
operated by using
the remote control.
The TV cannot be
operated by using the
TV’s remote control.
The unit is blocking the TV’s remote
control sensor.
Position the unit so that it does not obstruct the TV’s
remote control sensor.
When sound bar and TV or other devices are
connected by an audio cable through TV (ARC)
port output, Select the correct audio input and
output. Make sure the digital audio output setting
on the playback device to PCM format. Since the
output format of our sound bar is PCM, if it is used,
the decoding format of TV or other devices will be
adjusted to PCM state.
Make sure that the power cable of the unit is
connected to an AC wall outlet securely.
Connect the input jack on the sound bar and
the output jack on the playback device.
Select an appropriate input source.
Cancel the mute function.
Increase the volume level on sound bar or
by remote control or on TV.
PROBLEM/TROUBLE
POSSIBLE CAUSE
SOLUTION
Noise is heard.
The sound bar is too close to another
digital or high-frequency device.
Move those devices away from the sound bar.
Bluetooth is not selected as the input source.
Select Bluetooth as the input source.
The unit is connected to a different Bluetooth
device
.
The unit is too far away from the Bluetooth device.
Un-pair the Bluetooth device that is currently connected
and pair with the desired Bluetooth device.
Move the Bluetooth device closer to this unit.
The Bluetooth device that you are using
may not support the protocol.
Use a Bluetooth device that supports the protocol.
The connection profile registered in the
Bluetooth device may not be functioning
correctly for some reason.
Delete the connection profile in the Bluetooth
device and then connect the Bluetooth device to
this unit.
