Rev. 1/15
Emerald Series QUICK START GUIDE
LIMITED WARRANTY
Roku
®
Streaming Stick™ (Roku Ready® Version)
Important Product Information
The License Agreement
The Roku and third-party software license terms can be found at: www.roku.com/license.
Use of the Roku Streaming Stick (“Streaming Stick”) constitutes acceptance of as well as
agreement to those license terms.
One (1) Year Limited Hardware Warranty
Subject to the additional terms and conditions set forth below, Roku provides this
Limited Warranty:
• Only to the person or entity that originally purchased the Streaming Stick from Roku or
from one of its authorized re-sellers or distributors; and
• Only for Streaming Sticks purchased and delivered to the end user within the United
States and Canada.
Limited Warranty
Roku warrants the Streaming Stick hardware against defects in materials and
workmanship under normal use for a period of one (1) year from the date of purchase
(“Warranty Period”)
.
If Roku determines that the Streaming Stick’s hardware is defective,
Roku will either repair the unit or replace the unit with either a new or rebuilt Streaming
Stick, at its option. If the Warranty Period has expired or is otherwise not applicable
(see Scope and Limitation on Warranty below)
, we will return the Streaming Stick to
you. More information about this warranty can be found at www.roku.com/support.
THE FOREGOING SETS FORTH ROKU’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY
IN THE EVENT OF ANY BREACH OF THIS LIMITED WARRANTY.
Return and Warranty Service Process
Please access and review the online help resources at www.roku.com/ support before
seeking warranty service. To return or obtain warranty service for a Streaming Stick, you
must first obtain a Return Merchandise Authorization (RMA) number from a Customer
Support Representative (CSR) at Roku. Customer Support contact information can be
found by visiting www.roku.com/support. RMA numbers expire thirty days from issuance.
Roku may attempt to troubleshoot a warranty-related problem prior to issuing a RMA
number. Please be prepared to provide additional information upon request. Once a
RMA number is obtained, you must ship your Streaming Stick, freight prepaid, together
with proof of purchase and all accessories, in either the original packaging or packaging
affording an equal degree of protection, to the Roku authorized distribution facility
identified by the CSR. Failure to return any of the accessories could result in a delay
and/or result in an invoice to you or credit to Roku for the missing accessories.
Important:
When emailing for a RMA number, please provide the following information
with your request: (a)model number, (b) serial number, (c)problem description, (d)
software version (located in the System Configuration menu), (e) date of purchase, (f)
place of purchase (reseller or online place of purchase), and (g) return shipping address
(P.O. boxes are not accepted).
Scope of and Limitation on Warranty
The warranty on the Streaming Stick is limited to the repair or replacement of defective
units as described in the
Limited Warranty
section above. This warranty does not cover
customer training or education, installation, set up adjustments, or signal reception
problems. This warranty also does not cover any issue related to the service provided by
your Service Provider, including but not limited to service disruption, changes in service
terms, changes in offerings, changes in format, or technical problems. This warranty does
not cover damage due to acts of God, accident, misuse, abuse, negligence, commercial
use or modification of, or to any part of, your Streaming Stick. This warranty does not
cover damage due to improper operation or maintenance, connection to improper
voltage supply or attempted repair by anyone other than a facility authorized by Roku
to service your Streaming Stick. This warranty does not cover consumables (such as fuses
and batteries).
Legal Notices
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
