Rev. 1/15
Emerald Series QUICK START GUIDE
LIMITED WARRANTY
On Parts and Labor
This Limited Warranty covers units that are purchased as new and in the United
States Only. This Product is manufactured, distributed, and warranted by AmTRAN
Video Corporation (hereinafter known as “Warrantor”) under brand license by JVC
KENWOOD Corporation. The Warrantor provides a warranty to the original
purchaser of a new Product against defects in materials and workmanship for a
period of one (1) year of non-commercial usage and ninety (90) days of commercial
use. If a Product covered by this warranty is determined to be defective within the
warranty period, the Warrantor will either repair or replace the Product at its sole
option and discretion.
To obtain warranty service, contact Technical Support:
Visit the Web Site: http://
jvc-tv.com/support
Or call our Customer Support and Service Center
1-855-868-1928
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT TO A
DESIGNATED SERVICE CENTER.
Proof of purchase in the form of a purchase receipt or copy thereof is required to
show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period.
Replacement parts and Products may be new or recertified at the Warrantor’s
option and sole discretion. Replacement parts and Products are warranted for the
remaining portion of the original warranty or for ninety (90) days from warranty
service or replacement, whichever is longer.
Types of Service
Defective Products must be sent to the designated service center to obtain
warranty service. The Warrantor is not responsible for the transportation costs to
the service center, but will cover the costs for return shipping to the customer.
PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY PRODUCT TO A
DESIGNATED SERVICE CENTER FOR WARRANTY SERVICE.
Product returned to designated service centers must either utilize the original
carton box and shipping material or packaging that affords an equal degree of
protection. Technical Support will provide instructions for packing and shipping the
Product to the designated service center.
Limitations and Exclusions
The Warrantor’s one-year limited warranty only covers defects in materials and
workmanship. This warranty does not cover product issues caused by any other
reason including, but not limited to, cosmetic damage, normal wear and tear,
improper operation, improper voltage supply or power surges, signal issues,
damages from shipping, acts of God, any type of customer misuse, modifications or
adjustments, as well as installation and setup issues or any repairs attempted by
anyone other than by a authorized service center. Products with unreadable or
removed serial numbers, or requiring routine maintenance are not covered. This
one-year limited warranty does not cover Products that are sold “As-Is”, “Open
Box”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED
ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED
IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. THE WARRANTOR’S
TOTAL LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY
CAUSE WHATSOEVER INCLUDING WARRANTOR’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT,
SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. THE
WARRANTOR SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF
INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS,
OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES
YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH
VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT
NOTICE. CHECK TV.JVC.COM FOR THE MOST CURRENT VERSION.
PERSONAL DATA
If your Product is capable of storing personal data and other information, all
contents and information will be deleted in the course of some in-home, and all
ship-in, warranty service. If this occurs, your Product will be restored to you
configured as originally purchased. You will be responsible for restoring all
applicable data and passwords. Recovery and reinstallation of User data is not
covered under this Limited Warranty.
