Rev. 1/15
Emerald Series QUICK START GUIDE
TROUBLESHOOTING
Problem
Solution
No Power
•
Make sure the power cord is plugged in.
•
The power is off; press Power button to turn on the TV.
•
Try another outlet.
•
Unplug the unit for an hour, and then plug it back in.
Poor or No Sound
•
Press the VOL Up button on the remote control or adjust volume using the Power/Multi-Function
button on TV (see page 6 for details).
•
Press MUTE button on the remote control to ensure mute is not on.
•
The channel or cable TV broadcast is experiencing problems. Tune to another channel.
•
Check the TV audio settings and possible sources of interference.
Poor or No Picture
•
The channel or cable TV is experiencing problems. Tune to another channel.
•
Make sure that channels are set into memory.
•
Check the antenna or cable TV connections.
•
Check for possible sources of interference.
Poor Reception on
Some Channels
•
The channel or cable TV broadcast is experiencing problems. Tune to another channel.
•
Make sure that channels are set into memory.
•
The network signal is weak. Adjust the antenna to receive a better reception
•
Check for possible sources of interference.
The Remote Control
does not work
•
Batteries may be weak, dead, or inserted incorrectly.
•
Point the remote control directly at the IR sensor on the TV with an angle of 35 degrees.
•
Remove any obstacles between the remote control and the TV.
•
Remote control is out of range. Move closer to the TV.
TV Shuts Off
•
Sleep timer is set.
•
Power is interrupted.
No CATV Reception
•
Check all cable TV connections.
•
Set the TV Mode in Channel menu.
Closed Caption is not
activated
•
The channel/program is not a closed caption broadcast. Try another channel.
•
Enable Closed Caption in the Menu.
