9 Troubleshooting
32
Problem
Cause/Result
Action
Coffee only comes out
in drips when it is being
prepared�
The coffee has been
ground too finely and is
blocking the system�
T
Use more coarsely ground coffee (see
chapter 4 ‘Preparation – Ground coffee’)�
The water hardness may
not have been correctly
set�
T
Perform descaling (see chapter 7
‘Maintenance – Descaling the machine ’)�
‘Fill water tank’
is not
displayed although the
water tank is empty�
The water tank float is
trapped�
T
Descale the water tank (see chapter 7
‘Maintenance – Descaling the water
tank’)�
Grinder is making a very
loud noise�
There are foreign objects
in the grinder�
T
Contact customer support in your
country (see chapter 13 ‘JURA contact
details / Legal information’)�
‘Error 2’
or
‘Error 5’
is
displayed�
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons�
T
Warm the machine at room
temperature�
Other
‘Error’
messages
are displayed�
–
T
Switch the GIGA off with the On/Off
button
Q
and at the power switch�
Contact customer support in your
country (see chapter 13 ‘JURA contact
details / Legal information’)�
E
If you were unable to solve the problem, contact customer support in
your country (see chapter 13 ‘JURA contact details / Legal information’)�
10 Transport and environmentally friendly disposal
Keep the packaging for your GIGA� It should be used to protect the
machine during transport�
In order to protect the GIGA from frost during transport, the system
must be emptied�
Precondition:
The start screen is displayed�
T
Remove the milk pipe from the dual spout�
Transport / Emptying the
system