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APPENDIX G
Contacting Customer Support and
Returning M120 Hardware
•
Locating M120 Component Serial Numbers on page 257
•
Contacting Customer Support on page 263
•
Returning a Hardware Component to Juniper Networks, Inc. on page 264
•
Tools and Parts Required to Remove Components from an M120 Router on page 265
•
Packing the M120 Router for Shipment on page 265
•
Guidelines for Packing M120 Components for Shipment on page 267
Locating M120 Component Serial Numbers
•
Displaying M120 Router Components and Serial Numbers on page 257
•
M120 Chassis Serial Number Label on page 259
•
M120 CB Serial Number Label on page 259
•
M120 FEB Serial Number Label on page 259
•
M120 FPC Serial Number Label on page 260
•
M120 CFPC Serial Number Label on page 260
•
M120 PIC Serial Number Label on page 261
•
M120 Power Supply Serial Number Labels on page 262
•
M120 Routing Engine Serial Number Label on page 263
Displaying M120 Router Components and Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all of the
router components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host>
show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis JN000023AC M120
Midplane REV 01 710-013667 RB4724 M120 Midplane
FPM Board REV 03 710-011407 CJ9521 M120 FPM Board
FPM Display REV 02 710-011405 CP6650 M120 FPM
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