2
Features and Benefits
Table 1: Juniper Care Services Features and Benefits
FeaTure
FeaTure DeSCriPTiOn
BeneFiT
Technical support
Gain access to Juniper Networks technical support engineers,
software updates, online access to our knowledge base, online
tools, and hardware replacement options.
Tailor a comprehensive range of post-deployment technical
support plans to meet the specific requirements of your
network environment.
Automated incident
management
Leverage the capabilities of Service Now technology to
automatically detect, analyze, troubleshoot, and report
incidents on specific device events.
Network intelligence with minimal physical administration
and rapid notification of specific network incidents reported in
real time; allows incidents to be identified and resolved sooner
than with traditional technical support reporting methods.
Inventory management
assistance
Automatically collect and record the most up-to-date device
inventory information including device name, software version,
platform, serial number, and chassis inventory details for all
devices managed by Service Now.
Automate time-consuming, manual inventory and asset
management tasks to increase staff productivity.
Knowledge transfer
Access a series of E-Learning courses on product
troubleshooting features.
Provide comprehensive training for staff members at their
convenience and continue the education process for staff
management.
Juniper Care entitlements
See table 2 for Juniper Care entitlements. Select your primary level of support to determine your hardware replacement options and gain
access to our Customer Support Center (CSC) to access software updates and online post-sales tools.
Table 2: Juniper Care entitlements
FeaTure
JuniPer Care
JuniPer Care
JuniPer Care
nexT-Day
JuniPer Care
nexT-Day OnSiTe
JuniPer Care
Same-Day
JuniPer Care
Same-Day OnSiTe
unlimited JTAC 24x7
X
X
X
X
X
X
Software releases
X
X
X
X
X
X
CSC online E-Support
X
X
X
X
X
X
Junos Space Service Now
X
X
X
X
X
X
E-Learning
X
X
X
X
X
X
Return-to-factory
X
Next-business-day advanced
replacement
X
X
Same-day advanced replacement
X
X
Onsite technician
X
X
Figure 1: Juniper Technical Services overview
Juniper Care Plus
Juniper Care
• Juniper Care Plus delivers proactive and personalized services,
evolves with your business initiatives and provides the highest
network availability
• Juniper Care improves staff productivity and decreases
operational costs through award winning 24x7 support
and automation
