DATASHEET
1
Receive best-in-class traditional 24x7 support, rated #1 in 2008 and 2009 for Mission
Critical Hardware Support by the Technology Services Industry Association (TSIA). Take
advantage of award-winning online support that is rated one of the ten best Web support
sites for an industry unprecedented five consecutive years, according to the Association
of Support Professionals (ASP). No other networking company has won more than two
consecutive ASP awards.
• Is maximized network availability a priority for your organization?
• Is your internal IT staff stretched too thin?
• Do you need to reduce network-based risk while increasing the value of your network
investment?
• Would you like to reduce your current support costs?
If you answered “yes” to any or all of these questions, you will benefit from Juniper Care
Services. Experts in achieving network availability levels, our engineers and technicians
can help your organization meet the most aggressive network demands through
operational support that ensures maximum uptime, utility, and value.
Service Description
Juniper Care combines traditional 24x7 support, E-Support, E-Learning, and service
automation. More than a simple break-fix service, Juniper Care helps you meet network
demands with technical and operational support designed to keep your network running
reliably, while at the same time protecting your high-performance networking investment.
• Scale your operational team to new heights and leverage multilayered security features
through Service Now management capabilities.
• Increase your operational effectiveness and lower operational expenses by using
Service Now to reduce the time needed for problem identification, troubleshooting, and
communication with Juniper Networks technical support.
• Dramatically simplify operational processes through self diagnosis and automated
incident reporting to significantly reduce mean time to resolution (MTTR), allowing
staff to concentrate on higher priority tasks that drive the business.
• Increase operational efficiency by automating detailed inventory management.
• Improve operational stability with early identification of incidents that are reported in
real time, allowing for preemptive diagnosis and repair, and increasing the availability of
your network.
Product Overview
Juniper Care Services provide rapid
response from Juniper Networks’
technical service engineers and
hardware replacement options that
let you choose the right timing and
resources for your network needs.
Juniper Care increases your operational
effectiveness and lowers operational
costs by utilizing Juniper Networks
®
Junos
®
Space Service Now to reduce
the time for problem identification and
diagnostics. This allows your staff to
concentrate on running the business,
not fixing equipment.
JuNIPER CARE SERvICES
