INTEROPERABILITY NOW
2-1
2
Installation
2.1
General
This section provides the instructions for unpacking, inspection, installation, and setup. Also
included are directions for reshipment of damaged parts or equipment.
2.2
Unpacking and Inspection
After unpacking the unit, retain the carton and packing materials until the contents have been
inspected and checked against the packing list. If there is a shortage or any evidence of damage,
do not attempt to use the equipment. Contact the carrier and file a shipment damage claim. A
full report of the damage should also be reported to the JPS Customer Service Department. The
following information should be included in the report:
➢
Order Number
➢
Equipment Model and Serial Numbers
➢
Shipping Agency
➢
Date(s) of Shipment
The JPS Interoperability Solutions Customer Service Department can be reached by phone at
(919) 790-1011, or by FAX at (919) 865-1400, or email at
. Upon receipt
of this information, JPS will arrange for repair or replacement of the equipment.
2.3
Reshipment of Equipment
If it is necessary to return the equipment to the manufacturer, an RMA (Returned Material
Authorization) number must first be obtained from JPS. This number must be noted on the
outside of the packing carton and on all accompanying documents. When packing the unit for
reshipment, it is best to use the original packaging for the unit; if this is not possible, make sure
that adequate packing material is used to prevent excessive shocks during transport and handling.
Shipment should be made prepaid consigned to:
JPS Interoperability Solutions
Customer Service Department
5800 Departure Drive
Raleigh, North Carolina 27616
USA
Plainly, mark with indelible ink all mailing documents as follows:
GOODS RETURNED FOR REPAIR
Mark all sides of the package:
FRAGILE - ELECTRONIC EQUIPMENT
Inspect the package prior to shipment to be sure it is properly marked and securely wrapped.