PROBLEM
PROBABLE CAUSE
SOLUTION
Steam comes
out from the
pressure valve
non-stop
Pressure valve not in
sealing position
Pressure control fails
Turn the pressure valve handle
to the sealing position
Contact customer service
Occasional
ticking or light
cracking sound
Displays "E03"
error code
Food debris on the float
valve silicone seal
Overheating, power
board is malfunctioning
Clean the sticky or burned
food off the inner pot
Contact customer service
Displays "E01",
"E02" or "E04"
error code
The cooker is
malfunctioning
Contact customer service
Display remains
blank after
connecting the
power cord
Rice is too soft
Too much water
Bad power connection
or no power
Adjust dry rice and water ratio
according to recipe
Inspect the power cord to
ensure a good connection,
check if the power outlet is
active
Cooker's electrical fuse
has blew
Conntact customer service
The sound of power
switching and expanding
pressure board when
changing temperature
This is normal
Bottom of the inner pot
is wet
Wipe bottom of the inner pot
dry before cooking
Difficulty with
opening the lid
Too little water
Adjust dry rice and water ratio
according to recipe
Lid opened too early
After cooking cycle completes,
leave the lid on for 5 more
minutes
