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There are 8 columns in the call log list, they are described as follows:
Date/Time:
The date and time the call was initiated.
Source:
The user that initiated the call (always the user you are currently viewing).
Destination:
The number that was dialed.
External:
The actual number that was dialed over the trunk line.
Duration:
The number of seconds the user spent on the call.
Billed:
The number of seconds that should be billed for the call (this does not include
the time taken by the user to dial or enter a pin number).
Cost:
The cost of the call (this is calculated by multiplying the billed seconds by the
correct rate for the destination).
Type:
The type of record, this can be either for billing or documentation. The billing
seconds of a documentation is set to zero as they are only present to document
the call and not bill for it. Such calls include calls between users inside the
system and incoming calls, if enabled through the Phontech 6202 billing unit
configuration.
By default, the call list only displays billed calls, however, there are two filtering buttons: All records or Billed only. By
selecting All records the documentation lines will also appear in the call list.
A list of calls the user made is possible to export. Below is a description of the 3 exportable report options:
Previous month:
A report generated based on all calls of the previous month, from 1st of the
month until the last day of the month.
One month prior:
A report generated based on all calls from the previous month to the current
month (from the same date within each month) for example, the 15th of the
previous month to the 15th of the current month.
Custom:
A report generated based on the start and end day you enter in manually.
The report dates appear in the Start and End date fields and will appear automatically with exception
to when clicking the Custom button.
You can export a list in any of the following formats, by clicking the corresponding button:
•
•
XML
•
comma separated values (CSV)
