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FIRE-LIGHTING PROBLEMS AND SOLUTIONS
Poor draught
• The connection to the chimneystack has not been properly sealed. Ask the chimney sweep to check the connection
between the stove and the chimney is completely sealed.
• The flue pipe is clogged. Clean the flue pipe and combustion chamber.
• The chimney is too short, has too much cross-sectional area or has been clogged by a bird nest. Contact chimney
sweep or reseller for guidance.
• Negative pressure in the home. Open a window or place an exterior wall vent near the range. The firewood has too
much moisture content or is too cold. Only use dry wood with a maximum moisture content of 20%.
Draught is too strong
• The sealing tape at the door is worn. Check the sealing tape and replace worn tape.
• The chimney is too long. Contact chimney sweep or reseller for guidance.
Window is covered in soot
• The wood is too damp. Only dry wood with a maximum moisture content of 20% should be used.
• The damper is overly closed. Open the damper to provide more air for combustion.
The window has turned white
• Poor combustion. Follow the instructions for correct fire-lighting provided in this manual.
• Poor quality combustibles for fire-lighting. Do not use waste wood, ground wood, impregnated wood, laminated
plastic, plywood or the like. Always use clean and dry combustibles.
Smoke gets into the room when the door is opened
• Opening the door too quickly causes pressure equalisation in the combustion chamber. Open the door slowly.
• Poor chimney draught. Contact your chimney sweep or reseller to check the height of the chimney
in relation to the draught that the stove requires.
• Too much negative pressure in the home. Open air supply vent or window to increase oxygen in the air.
White smoke
• Combustion temperature is too low. Increase air supply.
• The wood is damp and contains water vapour. Use clean and dry combustibles.
Black or dark grey smoke
• Incomplete combustion. Increase air supply.
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