Signing off
To conclude the commissioning process, on the app, tap
SIGN OFF
. The following options display:
•
Sign off with X units:
Submit the commissioned units for the current site.
•
Sign off and view:
Submit the commissioned units for the current site, and view them on the
PENN Connected platform.
•
Sign off and add new:
Submit the commissioned units for the current site, and commission a
new site.
•
Cancel:
Cancel the submission of the current site.
Troubleshooting
Table 4: Troubleshooting
Condition
Cause
Solution
The gateway fails to
connect to the PENN
Commissioner app.
Poor GSM CSQ signal
•
Move the gateway to another position to improve the CSQ signal.
CSQ signals can measure from 0 to 31; make sure that the CSQ
measures 15 or higher.
•
Install an outoor aerial.
•
Install a gateway with Ethernet capability.
The sensor fails to
power on with a
magnet.
Reed switch not
connecting
Open the sensor with caution and make sure that the seals remain intact.
On the printed circuit board (PCB), press and hold the manual start button
until the green light flashes.
The sensor fails to
display data after 30
minutes.
Sensor fails to connect
on first attempt
•
Restart the sensor and make sure that the light sequence occurs
in the correct order. See
Installing and commissioning the
Installing and commissioning the door
•
Replace the sensor. Tag the original sensor and return it to your
PENN Connected representative for investigation.
The sensor battery
requires replacement.
End of battery life
expectancy
Use the correct screwdriver head to remove the four screws with caution.
Do not damage the screw head. Separate the top and bottom sections
of the battery and note the four red screw seals and the white enclosure
seal. Replace the battery and move all of the seals into place before you
reattach and screw the sensor enclosure together. Swipe the sensor with
a magnet to restart it.
Frequently asked questions
Do I need more than one gateway to monitor units on another floor?
It depends on the construction material that separates the floors. If mass concrete separates the
floors, you need more than one gateway. For some sites, additional repeaters may suffice.
Do I need more than one gateway to monitor units in another room?
No, you can install supplementary repeaters adjacent to each other on either wall in the additional
room instead.
Do I need more than one gateway to monitor a cold storage warehouse?
You need only one gateway if you use the load and distance rules to plan the sensor and repeater
layout.
What is the purpose of the green plug on the gateway?
17
PENN Connected PC10 Install and Commissioning Guide
