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BLACK
BOX
PLAYER
- User Manual v 3.1
Licence...
This allows you to licence certain chargeable options, more details of which
are available on the JoeCo website. You will need to advise JoeCo of the
machine key
along with your payment details before JoeCo can enable any
optional software. You will then receive a non-transferable enabling code for
your BlackBox which can be entered into the unit using the
Enter key:
feature. A QWERTY keyboard is recommended for entering the enabling
codes although it is not mandatory.
Troubleshooting
We are confident that the BlackBox Player will give you long and reliable
performance but in case you have difficulties, here are a few things to try
before you call your dealer or distributor.
Problem
Things to try
No lights on BlackBox Player
unit
Check that the power supply is getting mains power
and that the correct power supply is plugged
correctly into the Player
If you have access to a volt meter, check that the
power supply is producing at least 9V.
No display on LCD screen
Check power supply as above
Reboot (turn power off, wait 10 seconds and turn
power back on again)
BlackBox Player not
responding to controls
Check if disk activity light is operating continuously
for more than a few seconds. This may indicate a
disk problem. Try power cycling Player and disk
drive. Check disk for errors as soon as possible on a
PC or Mac
BlackBox Player boots ok
but does not log / find disk
Check that the USB connector is plugged in
correctly to both the Player and the disk drive
Check disk drive power supply as above.
Try a different USB2 lead
Try powering up the Player without a drive attached
and then plugging the drive in afterwards
Check that the disk drive is formatted with a FAT32
filing system and the Player is not displaying
WRONG DISK FORMAT