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16

TROUBLESHOOTING

CHOCOLATE DOES NOT FLOW PROPERLY:

1.  Fountain is not level: The base of the fountain must be level in order for chocolate 

to flow properly. If the fountain is flowing heavily on one side, raise that side of the 
fountain using the adjustable feet until it flows evenly.

2.  Air bubbles: Air is often trapped inside the centre column when the fountain is initially 

turned on or if the chocolate level in the basin becomes too low. This causes gaps in 
the chocolate flow. To resolve this, simply turn the fountain off, allow it to sit for 15-30 
seconds, and turn it back on. Repeat this procedure until the fountain is flowing at full 
capacity.

3.  Not enough chocolate: Refer to the “FOUNTAIN CAPACITY” table to ensure that you 

are meeting the minimum capacity requirement.

4.  Chocolate is too thick: Chocolate will not flow correctly if it is at the wrong 

temperature. Generally, for Dark chocolate, the temperature should be increased. 
For White and Milk chocolate, the temperature should be decreased. Please see 
“CHOCOLATE OPERATING TEMPERATURES” for appropriate temperatures.

5.  Food blocking fondue flow: Turn the motor off and use a spatula to check for food 

items that may have become lodged between the bottom of the centre column and 
the basin.

6.  Small food particles in the fondue: Small pieces of food flowing in the fondue may 

cause gaps as the pieces flow over the cups. Turn the motor off and try to remove the 
food with a spatula or strainer. 

CHOCOLATE IS THICK AND LUMPY:

White and Milk chocolate are especially susceptible to overheating. When over heated, 
chocolate thickens and becomes lumpy. To correct this, stir small amounts of vegetable 
oil or cocoa butter into the chocolate until it reaches the appropriate consistency. 
Chocolate may also be placed in a blender and mixed with the thinning agents. Consult 
“CHOCOLATE OPERATING TEMPERATURES” to ensure you are using the appropriate 
temperature. To avoid burning, stir the chocolate occasionally with a spatula, scraping it 
from the bottom of the basin as you stir. Chocolate will also become lumpy if it has come 
into contact with water. 

THE FOUNTAIN WILL NOT HEAT PROPERLY:

1.  Electrical problem: Make sure that the fountain is plugged into a working electrical 

outlet and that the switch is in the ON or PREHEAT position. If you have another 
appliance plugged into the same outlet, the fountain may not be receiving enough 
electricity.

2.  Sensor Fault: Check the fountain display if it says SF’ Please call our JM Posner 

Customer Service Department for further assistance.

3.  Loose wiring: Unplug the fountain, turn it over, and remove the protective base net. 

Check to see that all of the wires and contacts are firmly in place.

Содержание SQ1

Страница 1: ...CHOCOLATE FOUNTAIN USER GUIDE This manual covers the use of the following commercial fountain models SQ1 SQ2 SQ3 ...

Страница 2: ...gnated repair facility for examination and repair as specified in the Warranty section of this manual 9 Always unplug the fountain from the electrical outlet when it is not in use especially before putting on or taking off parts and before cleaning 10 Do not allow the electrical cord to come into contact with hot surfaces An extension cord may be used if necessary Care should be taken to position ...

Страница 3: ...me you clean the fountain and remove the bowl try turning the spindle by hand This should move freely if it does not then machine needs to be serviced Once the bowl has been removed check the underside and also in the motor compartment for any signs of leaking chocolate this can resemble thick black grease If there is any evidence of this stop using the machine immediately and book a service For t...

Страница 4: ...rade and switches the motor on and off as required The Heater on the SQ1 is preset and you cannot change the temperature There are 3 LED indicators The Heater light comes on when you switch on the fountain and it will stay on until the temperature reaches 55 degrees and it will go off as the control panel cuts off the heater and it will comes on again when the temperature reaches 45 Degrees This c...

Страница 5: ...5 1 3 4 6 5 8 11 13 7 2d 2c 2b 2a 9 10 ...

Страница 6: ...ft in the middle of basin Fig 2 STEP 3 Place the center column onto the centre housing in the middle of the fountain base Fig 3 Ensure that the slot on the column base lines up with the locating pin on the inside of the housing STEP 4 Place the Tiers on the center column Large one first and the small dish last Fig 4 STEP 5 Place the top hat on top of the center column making sure that the auger pi...

Страница 7: ...If leveling is needed raise or lower a particular side of the fountain by adjusting the feet STEP 3 Place auger on top of the square center shaft in the middle of basin Fig 6 STEP 4 Place the center column onto the centre housing in the middle of the fountain base Fig 7 Ensure that the slot on the column base lines up with the locating pin on the inside of the housing STEP 5 Place the Tiers on the...

Страница 8: ...se Fig 7 Ensure that the slot on the column base lines up with the locating pin on the inside of the housing STEP 5 Place the large tier on the center column Fig 9 STEP 6 Place the auger extension on top of the auger by inserting the male part in to the female part and turning it till the pin drops in the slot Fig 10 Step 7 Place the center column extension onto top of the center column and turn i...

Страница 9: ...n add 1kg of chocolate at a time stirring occasionally until completely melted To add chocolate to the fountain during use either pre melt the chocolate or pour 1 cup of chips at a time directly in to the basin Allow chips to melt before adding more Important Note Do not overfill the fountain see fountain capacities below STEP 3 Once the chocolate is completely melted lower the heat by pressing th...

Страница 10: ...the or push buttons cause the temperature to be increased or decreased respectively by 1 C at a time but if either push button is held for longer than two seconds the temperature is raised or lowered continuously at a rate of 3 C per second for as long as the push button is held If the temperature reaches 99 C further use of the push button cannot alter the temperature further nor if the temperatu...

Страница 11: ... the chocolate directly in the fountain basin in a bain marie or in microwave according to the instructions on the bags WHEN MICROWAVING CHOCOLATE ALWAYS USE HALF POWER TO PREVENT BURNING When melting chocolate directly in the fountain basin refer to the table below for timings Add chocolate 1kg at a time to expedite the melting process Stir chocolate occasionally scraping it from the basin with a...

Страница 12: ...en keys provided 3 Remove the old housing and place back in the box the new housing was sent in and return to JM Posner LTD 4 Clean the basin thoroughly remove any Grease or chocolate 5 Take the new Housing and Match the hole A on the housing to the A marking on the Basin 6 Hand tighten all 3 bolts first 7 With the Allen key turn clockwise until tight ...

Страница 13: ...in place over the centre spindle Place the crown on the top of the centre column 2 Press the On switch to START The auger will turn and carry the chocolate up through the centre column causing it to flow over the top hat and cups and back into the basin As the centre column fills with chocolate there may be a brief knocking noise from the auger spinning against the centre column ADDING ADDITIONAL ...

Страница 14: ...adversely affect the chocolate 6 Always reduce the temperature setting from the melting temperature to the operating temperature once the chocolate is completely melted in the basin Failure to do so may cause the chocolate to burn 7 Do no add more than the maximum amount of fondue chocolate to the fountain basin If too much is added it will overflow the basin when the fountain is turned off 8 Air ...

Страница 15: ...you go so that it falls back into the Basin Place the centre column in the sink 3 Remove the auger scraping the excess chocolate off Place it directly in the sink 4 All removable fountain parts are dishwasher safe They may also be hand washed with warm soapy water and a large sponge Use a degreasing agent when washing components in the sink Make sure the chocolate is broken up by warm soapy water ...

Страница 16: ...he basin 6 Small food particles in the fondue Small pieces of food flowing in the fondue may cause gaps as the pieces flow over the cups Turn the motor off and try to remove the food with a spatula or strainer CHOCOLATE IS THICK AND LUMPY White and Milk chocolate are especially susceptible to overheating When over heated chocolate thickens and becomes lumpy To correct this stir small amounts of ve...

Страница 17: ...ainst the centre column momentarily until the chocolate has coated the inside centre column walls and auger Also check to see that the centre column is resting firmly in the basin collar 3 Chocolate is too thick If you are using JM Posner Fondue Chocolate make sure you are running it at the correct temperature If you are not using JM Posner chocolate you will need to thin with oil or cocoa butter ...

Страница 18: ...be stored in a cool dry place Do not freeze or refrigerate chocolate as condensation may alter the chocolate s consistency Q How much chocolate does the fountain hold A Please see the RECOMMENDED CHOCOLATE AMOUNTS Q The chocolate is purchased in 2 5Kg or 10kg bags How may people will that serve A 10 Kg of chocolate will serve around 200 people Buy adding one extra bag of 2 5Kg chocolate you can se...

Страница 19: ...ach guest by dipping the requested food item into the flowing chocolate and then serving the item to the guest on a plate 4 A separate skewer is to be used with each food item 5 Food items should never be doubled dipped in the chocolate after coming into contact with a guest s hand or mouth 6 Guests should never touch the chocolate with their hands etc 7 Guests should never introduce anything into...

Страница 20: ...iod of five years only if the Fountain is serviced within the United Kingdom Should a replacement component be needed before end of the initial five year period The Purchaser will be responsible for all shipping costs required to obtain Warranty Service This Warranty is void and of no force or effect if the Fountain purchased has been tampered with repaired disassembled changed altered or modified...

Страница 21: ...s and implied warranties are limited in duration to the limited warranty period no warranties apply after that period Some countries do not allow limitations on the duration of an implied warranty so this limitation may not apply to you LIMITATION OF LIABILITY JM Posner s responsibility under this or other warranty implied or express is limited to the providing of replacement components for repair...

Страница 22: ...hich meet JM Posner s quality standards for warranty repair replacement or adjustment of the defective components shall be JM Posner s sole obligation and the customer s sole remedy hereunder The Warranty Service provided will restore the Fountain to normal operating condition and JM Posner has no liability to update any Fountain presented for Warranty Service with any internal or external design ...

Страница 23: ...out offering products that our Customers can make money from and their Customers can enjoy too From chocolate fountains to popcorn and waffle makers we stock them all so why not visit www jmposner co uk for more information or if you would like to get in touch please contact us at info jmposner co uk ...

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