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Support and Other Resources

Support and Other Resources

3.1.

Getting Technical Support

After installing your device, locate the serial number on the sticker located on the side of
the chassis

. Please refer to the AC&NC website for firmware updates, document

downloads, etc. To contact JetStor Support, please use the following information.




Via the Web: https://acnc.com/support
Via Telephone: 800-213-2667
Via Skype Chat, Skype ID: jetstor.support
Via Email: [email protected]

Information to Collect



Product name, model or version, and serial number



Operating system name and version



Firmware version



Error messages or capture screenshots



Product-specific reports and logs



Add-on products or components installed



Third-party products or components installed

Information for Technical Support

The following syst

em information is necessary for technical support, please refer to

following for what and where to get the information of your

JetStor

series model.

3.2.

Accessing Product Updates

To download product updates, please visit

AC&NC

website:

Содержание JX Series

Страница 1: ...tStor JX Series CLI Manual Applicable Models JetStor 824JXD JetStor 824JX JetStor 816JXD JetStor 816JX JetStor 812JXD JetStor 812JX JetStor 826JXD JetStor 826JX Advanced Computer Network Corp www acnc com ...

Страница 2: ...as of its publication date The information is subject to change without notice Trademarks JetStor the JetStor logo JX series X series and acnc com are trademarks or registered trademarks of Advanced Computer Network Corp Microsoft Windows Windows Server and Hyper V are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trad...

Страница 3: ...26 disk 2U Chassis 826JX Single Controller SFF 26 disk 2U Chassis Information contained in this manual has been reviewed for accuracy But it could include typographical errors or technical inaccuracies Changes are made to the document periodically These changes will be incorporated in new editions of the publication AC NC may make improvements or changes in the products All features functionality ...

Страница 4: ... the applicable data for their specific environment This information contains examples of data and reports used in daily business operations To illustrate them as completely as possible the examples include the names of individuals companies brands and products All of these names are fictitious and any similarity to the names and addresses used by an actual business enterprise is entirely coincide...

Страница 5: ... Password setpwd 12 2 2 4 Assign an Enclosure ID id 12 2 3 Storage Management 13 2 3 1 Show SAS Port Information port 13 2 3 2 Show Disk Information disk 14 2 3 3 Set Zone Configurations zone 15 2 4 Maintenance 21 2 4 1 Show System Information sys 21 2 4 2 Firmware Download fwdl 22 2 4 3 Reset to Factory Defaults rtdft 24 2 4 4 Identify the System or the Disk Drive Slot ident 25 2 4 5 Reboot the S...

Страница 6: ... Show Voltage Information volt 32 2 6 3 Show PSU Information psu 33 2 6 4 Show Fan Information fan 34 2 6 5 Show Sensors Information sensor 35 3 Support and Other Resources 37 3 1 Getting Technical Support 37 3 2 Accessing Product Updates 37 3 3 Documentation Feedback 38 Appendix 39 End User License Agreement EULA 39 ...

Страница 7: ...f Setup Serial Console by HyperTerminal 4 Figure 1 4 The Procedures of Setup Serial Console by PuTTY 5 Figure 2 1 All SAS Ports Access All Disk Drives Diagram 17 Figure 2 2 SAS Ports and Disk Drives Divided into Two Groups Diagram 18 Figure 2 3 SAS Ports and Disk Drives Divided into Five Groups Diagram 20 Figure 2 4 Send File 24 ...

Страница 8: ... Right Reserved Tables Table 1 1 Command Line Description 6 Table 1 2 CLI Command List 6 Table 2 1 Port Description 14 Table 2 2 Temperature Sensor Description 32 Table 2 3 Voltage Description 33 Table 2 4 Fan Description 34 Table 2 5 Fan Description 35 ...

Страница 9: ... to service change disassemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel Please always follow the instructions in this owner s manual Related Documents There are related documents which can be downloaded from the website All JetStor Documents JetStor JX QIG Quick Installa...

Страница 10: ...tion INFORMATION INFORMATION provides useful knowledge definition or terminology for reference TIP TIP provides helpful suggestions for performing tasks more effectively CAUTION CAUTION indicates that failure to take a specified action could result in damage to the system Conventions The following table describes the typographic conventions used in this manual Conventions Description Bold Indicate...

Страница 11: ... Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either a or b vertical bar Indicates that you have a choice between two or more options or arguments Slash Indicates all options or arguments underline Indicates the default value Example a b ...

Страница 12: ......

Страница 13: ...1 System Requirement and Setup The JX series uses the console port as the command line interface Please use the console cable in the accessory box and connect it between the controller and the server host The CLI function can be accessed by using terminal emulator on a management host that directly connected to the serial port of the JetStor series The following procedure will help you to setup th...

Страница 14: ...to open the console after the connection is made INFORMATION For more information about terminal software please refer to HyperTerminal http www hilgraeve com hyperterminal PuTTY http www putty org 3 Here we first demonstrate HyperTerminal The console settings are on the following Baud rate 115200 8 data bit no parity 1 stop bit and no flow control Terminal type vt100 ...

Страница 15: ...Getting Started with CLI 3 ...

Страница 16: ...4 Copyright 2017 Advanced Computer Network Corp All Right Reserved Figure 1 3 The Procedures of Setup Serial Console by HyperTerminal 4 If you are using PuTTY instead please refer to below ...

Страница 17: ...Getting Started with CLI 5 Figure 1 4 The Procedures of Setup Serial Console by PuTTY 5 Users should be able to login the controller system via console cable by following the procedures above ...

Страница 18: ...Table 1 2 CLI Command List Command Description Details buzzer Turn off the buzzer Section 2 5 3 clrlog Clear all event logs of the system Section 2 5 2 date Show or set the system time Section 2 2 2 disk Show disk drive information Section 2 3 2 evtlog Show event logs of the system Section 2 5 1 fan Show fan information of the system Section 2 6 4 fwdl Download firmware for upgrade Section 2 4 2 h...

Страница 19: ...tion Section 2 6 5 setpwd Change the password Section 2 2 3 shutdown Shutdown the system Section 2 4 6 sys Show system information Section 2 4 1 sysname Show or set the system name Section 2 2 1 temp Show temperature information of the system Section 2 6 1 volt Show voltage information of the system Section 2 6 2 zone Show zone settings or set zone configuration Section 2 3 3 ...

Страница 20: ...d s purpose and note about usage Syntax The command s syntax Parameters Descriptions of command s parameters Example One or more examples of command s usage The usage of each CLI command is described in the following 2 1 Get Help help Command help Description Display all supported commands or specific command s usage Syntax help command Parameters command Optional Show the usage of the specific CL...

Страница 21: ...eboot Reboot the system rtdft Reset all setting to factory default sensor Display system s sensors information serv Change service port output setpwd Change the password shutdown Shutdown the system sys Show the system s hardware and FW information sysname Set or show the system name temp Show the system s temperature information volt Show the system s voltage information zone Zoning display or se...

Страница 22: ...m name Optional specify the system name for easy recognition The default system name is the model name plus the last 6 digits of serial number e g 824JX D40000 The maximum length of the system name is 32 characters Valid characters are A Z a z 0 9 _ Example Show the current system name and then change it CLI sysname The system name is 824JX D402E8 CLI sysname set JETSTORDAS 001 The current system ...

Страница 23: ...ify the system date and time YYYY the year MM the month DD the day number 1 31 HH the hour 0 23 MM the minutes 0 59 SS the seconds 0 59 Example Show the current system date and time and then change it CLI date The current system time is 2016 06 06 14 00 00 CLI date set 20160606140328 The current system time is 2016 06 06 14 03 28 CLI date The current system time is 2016 06 06 14 03 34 ...

Страница 24: ... password to access the system factory default is 00000000 The maximum length of the password is 16 characters Valid characters are A Z a z 0 9 _ Example CLI setpwd Current password is 00000000 CLI setpwd JETSTORadmin The new password is set to JETSTORadmin CLI setpwd Current password is JETSTORadmin 2 2 4 Assign an Enclosure ID id Command id Description Assign an enclosure ID number to the system...

Страница 25: ...nclosure ID is 1 CLI id 5 Set the system s enclosure ID number to 5 CLI id The system s enclosure ID is 5 2 3 Storage Management This section includes the following command sets port Show the status and WWN of SAS ports disk Show disk drive information zone Show zone settings or set zone configuration 2 3 1 Show SAS Port Information port Command port Description Show the information of host ports ...

Страница 26: ...DOWN CTRL1 Port 5 DOWN CTRL2 Port 1 DOWN CTRL2 Port 2 12G 500605B00929A321 CTRL2 Port 3 DOWN CTRL2 Port 4 DOWN CTRL2 Port 5 DOWN Table 2 1 Port Description Column Name Description LINK The connection link rate of the SAS port 12G The connection is SAS3 12Gb s 6G The connection is SAS2 6Gb s DOWN No connection to this port 2 3 2 Show Disk Information disk Command disk Description Show the informati...

Страница 27: ...AGATE ST500NM0001 6G SAS 5000C500420D54C1 07 SEAGATE ST500NM0001 6G SAS 5000C50041C292B5 08 SEAGATE ST500NM0001 6G SAS 5000C50041C34281 09 SEAGATE ST500NM0001 6G SAS 5000C50041B655F1 10 SEAGATE ST500NM0001 6G SAS 5000C500420D33AD 11 SEAGATE ST500NM0001 6G SAS 5000C50041C28561 12 SEAGATE ST500NM0001 6G SAS 5000C500420D61FD 2 3 3 Set Zone Configurations zone Command zone Description Show the zoning ...

Страница 28: ...ult zoning settings 3 set set zone configuration h1 h2 h3 h4 h5 hX indicate SAS port X 1 2 3 4 5 N N indicates drive slot N specify all drive slots Example 1 Display the current zoning of the system The default zoning setting is that all SAS ports can access all disk drives CLI zone Current Zoning Port Accessible Drive Slot 1 All 2 All 3 All 4 All 5 All The SAS zoning diagram is on the following ...

Страница 29: ...disk drives which are divided into two groups You can configure the zoning setting for each port according to requirement Here is an example of two zones of SAS ports and disk drives SAS port 1 and 2 can access to the disk drive slot 1 12 and SAS port 3 4 5 can access to the disk drive slot 13 24 ...

Страница 30: ...rives Divided into Two Groups Diagram The SAS zoning configuration is on the following CLI zone set h1 h2 1 2 3 4 5 6 7 8 9 10 11 12 Original Zoning Port Accessible Drive Slot 1 All 2 All 3 All 4 All 5 All New Zoning Port Accessible Drive Slot 1 1 2 3 4 5 6 7 8 9 10 11 12 2 1 2 3 4 5 6 7 8 9 10 11 12 ...

Страница 31: ... 11 12 3 13 14 15 16 17 18 19 20 21 22 23 24 4 13 14 15 16 17 18 19 20 21 22 23 24 5 13 14 15 16 17 18 19 20 21 22 23 24 Notice You must reset system to take effect 3 Set SAS ports and disk drives which are divided into five groups Here is an example of five zones of SAS ports and disk drives SAS port 1 can access to the disk drive slot 1 5 SAS port 2 can access to the disk drive slot 6 10 SAS por...

Страница 32: ...ved Figure 2 3 SAS Ports and Disk Drives Divided into Five Groups Diagram The SAS zoning configuration is on the following CLI zone set h1 1 2 3 4 5 CLI zone set h2 6 7 8 9 10 CLI zone set h3 11 12 13 14 15 CLI zone set h4 16 17 18 19 20 CLI zone set h5 21 22 23 24 ...

Страница 33: ...ar Clear current zoning and set to default zoning You must reset system to take effect 2 4 Maintenance This section includes the following command sets sys Show system information fwdl Download firmware for upgrade rtdft Restore all settings to factory default ident Identify the system or the disk drive slot reboot Reboot the system shutdown Shutdown the system logout Exit CLI 2 4 1 Show System In...

Страница 34: ...Product ID 824JX Backplane ID QW424 Enclosure Logical Identifier 5001378000124690 Enclosure Product Serial No QW42401378124690 Firmware Information Revision 1 0 0 Creation Time 2017 01 19 03 28 22 Manufacturing Image Information Revision 1 0 0 Creation Time 2017 01 19 03 31 00 2 4 2 Firmware Download fwdl Command fwdl Description Download firmware code for upgrade Use XModem protocol to transmit t...

Страница 35: ...are upgrade procedures are on the following 1 Download new firmware code CLI fwdl Please Use XModem Protocol for File Transmission Use Q Or q to quit Download before starting XModem 2 Use HyperTerminal to select the firmware file named xxxx bin in local hard drive and then click the Send button to process it will take around 4 5 minutes to complete During the file transferring you can use Q or q t...

Страница 36: ...ure 2 4 Send File 3 After the transmission completes reboot the system to tack effect CLI reboot System will reboot later INFORMATION To download the product firmware please visit AC NC website https acnc com 2 4 3 Reset to Factory Defaults rtdft Command rtdft Description ...

Страница 37: ...ored to default settings You must reset system to take effect 2 4 4 Identify the System or the Disk Drive Slot ident Command idnet Description Identify system or disk drive slot for maintenance or management The UID Unique Identifier LED is to indicate the system and the disk drive LED is to indicate the disk drive slot Syntax ident system slot slot on off Parameter Two operations are defined on t...

Страница 38: ...UID LED later CLI ident system on The system s UID LED is on CLI ident system off The system s UID LED is off 2 Identify the drive slot 3 for maintenance use Blinking amber LED on drive slot 3 CLI ident slot 3 on Blinking amber LED on drive slot 3 CLI ident slot 3 off Stop blinking amber LED on drive slot 3 INFORMATION For the front and rear view about the UID LEDs please refer to chapter 2 System...

Страница 39: ...ystem CLI reboot System will reboot later TIP In dual controller model reboot the system will reboot the controller 1 first and then controller 2 after 30 seconds 2 4 6 Shutdown the System shutdown Command shutdown Description Shutdown the system for maintenance or power sequence demand Syntax shutdown Parameters none ...

Страница 40: ...m will shut down later 2 4 7 Logout logout Command logout Description Exit CLI Syntax logout Parameters None Example Logout to exit CLI CLI logout 2 5 Log Center This section includes the following command sets evtlog Show event logs of the system clrlog Clear all event logs of the system buzzer Turn off the buzzer ...

Страница 41: ...ax evtlog Parameter none Example Show system event logs CLI evtlog Jan 18 2017 03 57 56 237 PLATFORM Firmware initialization started Jan 18 2017 03 57 56 259 CTRL 1 Peer ctrl present Jan 18 2017 03 57 57 135 CTRL 1 IPC became ready 2 5 2 Clear Event Logs clrlog Command clrlog Description Clear all event logs of the system Syntax clrlog ...

Страница 42: ...rlog The system s event logs are cleared 2 5 3 Mute the Buzzer buzzer Command buzzer Description Turn off the buzzer Syntax buzzer off Parameter off Set off to turn off buzzer Example Mute the buzzer CLI buzzer off The system s buzzer is off 2 6 Monitoring the Enclosure This section includes the following command sets ...

Страница 43: ...em sensor Show temperature voltage PSU and fan information INFORMATION For more information about system components please refer to chapter 2 System Components Overview in the JetStor JX Series Hardware Manual 2 6 1 Show Temperature Information temp Command temp Description Show the temperature sensors information of the system Syntax temp Parameters none Example Show the 11 temperature sensors in...

Страница 44: ...ort 1 29C OK 75 65 5 0 Ctrl 2 SAS Expander 65C OK 95 90 5 0 Backplane Location Left 30C OK 70 65 5 0 Backplane Location Middle 34C OK 70 65 5 0 Backplane Location Right 29C OK 70 65 5 0 Table 2 2 Temperature Sensor Description Column Name Description Status The status of the temperature sensors OK The thermal sensor is present and no error CRIT The thermal sensor detected a critical error conditio...

Страница 45: ... 3 3V standby 3 32V OK Ctrl 2 Volt 1 8V 1 81V OK Ctrl 2 Volt 0 9V 0 92V OK Backplane 12V 12 00V OK Backplane 5V 5 05V OK Backplane 3 3V 3 30V OK Backplane 3 3V standby 3 31V OK Table 2 3 Voltage Description Column Name Description Status The status of the voltage OK The voltage sensor is present and no error CRIT The voltage sensor detected a critical error condition WARN The voltage sensor detect...

Страница 46: ...ly unit 2 Power Supply Status PSU 1 OK PSU 2 OK Table 2 4 Fan Description Column Name Description Status The status of the PSU OK The PSU is present and work correctly FAIL The PSU is not accessible or abnormal 2 6 4 Show Fan Information fan Command fan Description Show the information of cooling devices Syntax fan Parameters none Example Show the fan speed ...

Страница 47: ...he status of the fan OK The fan module is present and work correctly FAIL The fan module is not accessible or abnormal behavior 2 6 5 Show Sensors Information sensor Command sensor Description Show all sensors information includes cooling fan temperature voltage and power supply unit Syntax sensor Parameters none Example Show the information of cooling fan temperature and power supply unit ...

Страница 48: ...plane Location Middle 34C OK 70 65 5 0 Backplane Location Right 29C OK 70 65 5 0 Quantity of voltage sensors 16 Voltage Sensor Value Status Ctrl 1 Volt 3 3V 3 32V OK Ctrl 1 Volt 12V 12 24V OK Ctrl 1 Volt 5V standby 5 10V OK Ctrl 1 Volt 3 3V standby 3 32V OK Ctrl 1 Volt 1 8V 1 81V OK Ctrl 1 Volt 0 9V 0 92V OK Ctrl 2 Volt 3 3V 3 32V OK Ctrl 2 Volt 12V 12 24V OK Ctrl 2 Volt 5V standby 5 10V OK Ctrl 2...

Страница 49: ...tstor support Via Email support acnc com Information to Collect Product name model or version and serial number Operating system name and version Firmware version Error messages or capture screenshots Product specific reports and logs Add on products or components installed Third party products or components installed Information for Technical Support The following system information is necessary ...

Страница 50: ...ted to providing documentation that meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to support acnc com When submitting your feedback include the document title part number revision and publication date located on the front cover of the document ...

Страница 51: ...n exclusive non transferable non distributable non assignable non sub licensable license to install and use the Product pursuant to the terms of this EULA Any right beyond this EULA will not be granted Intellectual Property Right Intellectual property rights relative to the Product are the property of AC NC or its licensor s User will not acquire any intellectual property by this EULA License Limi...

Страница 52: ...ILAR DAMAGES OR LIABILITIES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE PRODUCT WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY EVEN IF AC NC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH D...

Страница 53: ...EULA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connection with this EULA User agree to submit to the jurisdiction of Taiwan Shilin district court as first instance trial ...

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