Jetmasters Guarantees
Jetmaster Provides TWO Guarantees
Automatic Two Year Guarantee on all products
Jetmaster Fires Ltd (“Jetmaster”) is so confident in the quality and design of its products that it provides a TWO
Year Guarantee against defects in materials and workmanship.
Excludes: -
Glass door, cast grates, tertiary air tubes and V boards, firebox air control assembly for which replacement parts
can be purchased from Jetmaster.
Fireplace components pertaining to the installation or costs associated with replacement components, parts and
installation are not covered by this Guarantee.
The Guarantee does not cover rust.
A Registerable Five Year Guarantee on the inner firebox, if you register the Guarantee Registration Card
within one month of purchase.
The full terms and conditions are set out below.
Five Year Guarantee (Registerable)
Jetmaster Fires Ltd (“Jetmaster”) is so confident in the quality and design of its fireplace units that it provides
a Five Year Guarantee against defects in materials and workmanship in its Inset and Freestanding Stoves
(“Fires”). Valid from date of original purchase.
Excludes: -
Glass door, cast grates, baskets, ashpan, tertiary air tubes, V boards, log retainers, firebox air control assembly
and other accessories including fireplace components pertaining to the installation or costs associated with
replacement components, parts and installation are not covered by this Guarantee.
The Guarantee does not cover rust or paint.
Terms and Conditions
This guarantee is only effective if the Guarantee Registration Card has been fully completed at Jetmasters
offices within one month of the date of purchase of the fire and where:-
1. The fire/product has been purchased from an Appointed Distributor of Jetmaster.
2. The Appointed Distributor of Jetmaster has first investigated the complaint.
3. The installation and operation of the fire is, in the opinion of the Appointed Distributor and of Jetmaster
in accordance with those Jetmaster “Installation Instructions” and “Installation and Operating Instructions”
current at the time of purchase.
4. Only Jetmaster authorised accessories are and have been used and coal or coal-based bituminous, smokeless
fuels and wood are burned in accordance with the Jetmaster “Installation and Operating Instructions” at all
times.
5. No modifications have been made to the fire and accessories without written authority from Jetmaster.
6. The fire has been fitted by a registered installer or approved by your local building control officer.
7. The fire has been regularly serviced by a registered installer.
8. Jetmaster will not be responsible for defective operation of the appliance resulting from:
a) Down drafts or spillage caused by environmental conditions such as nearby trees, buildings, rooftops,
hills or mountains.
b) Inadequate ventilation or negative air pressure caused by mechanical systems such as fans, cookers,
extraction hoods, clothes dryers etc.
c) Installations operating in atmospheres contaminated by damaging chemicals.
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