Last updated 14/02/2014 Version 1.2
9 |
P a g e
Warranty
Mills International Trading Pty Ltd offers a 12 month warranty on all products used for private
household use from the date of purchase. In line with most major machinery brands, the use of
products for commercial purposes qualifies the purchaser to a 3 month warranty period.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents,
misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused
by operating the equipment in a manner outside that described in the instructions. The warranty is
considered void if the item has been modified, altered or tampered with by a person (or persons) not
authorised by Mills International Trading Pty Ltd to provide service (not including standard periodic
maintenance).
Consumable components (and accessories) such as carry bags, batteries, hoses, grinding discs,
belts, cables, wheels, blades etc. are not covered by warranty. We do however stock many of these
replacement parts for purchase.
Dead on Arrival -
Many of our items are technical in nature. While there is always a small chance of an item missing
parts, being "dead on arrival" or working only for a short time, keep in mind that we cover all our items
with a comprehensive warranty - simply get in touch with our customer service team and they can
easily resolve any issue. In the rare case where this occurs, please keep in mind that photos will be
required to be emailed to allow confirmation and resolution of the issue. Your item may also need to
be returned and inspected prior to any resolution being provided. The outcome of the inspection
should take no longer than 8 business days from the date the item is received by our service
department (times may vary). Mills International Trading Pty Ltd may provide details allowing return of
the item at no cost to the customer (check 'Returning Items' for more info).
General Repairs
–
Until the nature of any fault is determined, the resolution Mills International Trading Pty Ltd can offer
may vary. Please keep in mind that photos will be required to be emailed to allow confirmation and
resolution of the issue. Where necessary, the item may need to be returned to determine fault/issue.
Once the fault/issue is clarified, Mills International Trading Pty Ltd may fit replacement parts or offer
replacement parts to the customer. Other alternatives may be offered to the satisfaction of both
parties. While many spare parts are stocked in Australia, we may need to order certain parts from the
supplier on your behalf. While specially ordered parts generally arrive within around 15 days, a small
number of difficult to order parts may require up to 8 weeks to arrive.
In the above 2 instances, Mills International Trading Pty Ltd may not accept the warranty claim in
cases where the buyer has contributed to the failure, or been misleading in their description of their
issues. Where freight costs were incurred by Mills International Trading Pty Ltd to return your item for
inspection, reimbursement to Mills International Trading Pty Ltd may be required prior to releasing the
goods. The item is also to be returned to the buyer at the buyer’s expense. Freight cost not to exceed
original freight cost. Where item was purchased with free postage, freight costs are to be set at 20%
of the item cost. Payment to be made to Mills International Trading Pty Ltd within 14 days of being
notified of warranty rejection. Storage fees to apply beyond 7 days at 5% of the original product cost
until the credit expires..
Where money is owed to Mills International Trading Pty Ltd for repairs and/or postage, Mills
International Trading Pty Ltd is entitled to hold onto the item until payment is made.
**Ensure you read the Returning Items info below prior to returning any product**
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
