10
TROUBLESHOOTING GUIDE
Symptom
Possible Problem
Solution
AC Adaptor is not plugged
into a wall outlet or the
connector is not plugged
into the power supply jack
on the back of the unit.
Plug the AC adaptor into a wall outlet and plug
the connector into the supply jack on the unit.
The unit does
not respond (no
power).
Wall outlet is not
functioning.
Plug another device into the same outlet to
confirm the outlet is working.
iPod/iPhone is not
installed properly.
Remove your iPod/iPhone from the dock and
check for obstruction on the connectors in the
dock and on your iPod/iPhone. Then reseat it
on the dock.
iPod/iPhone
does not
respond to the
speaker system.
Your iPod/iPhone is
locked up.
Please make sure that your iPod/iPhone is
working properly before docking into the unit.
Please refer to your iPod/iPhone manual for
info on resetting the iPod/iPhone.
iPod/iPhone is not
installed properly.
Remove your iPod/iPhone from the dock and
check for obstruction on the connectors in the
dock and on your iPod/iPhone. Then reseat it
in the dock.
iPod/iPhone
does not charge
up.
iPod/iPhone is locked up/
frozen. iPod/iPhone
battery has problem.
Please make sure your iPod/iPhone is
working properly before docking into the unit.
Please refer to your iPod/iPhone manual for
details on resetting.
JiSS-10i App not installed
on your iPhone/iPod touch
Search the App Store for Jensen JiSS-10i,
download and install the free app.
FM no function
iPhone/iPod touch App
not running
Tap the “JiSS-10i” app icon to launch the app
on your iPhone/iPod touch and select
navigate to the “Radio” screen.
FM reception is
weak
FM antenna wire is not
fully extended.
Extend or rotate the wire antenna for best
reception.
Volume level is set too
high.
Decrease the volume.
If the iPod/iPhone original sound source is of
poor quality, distortion and noise are easily
noticed with high-power speakers. Try a
different audio source such as a music CD.
Sound is
distorted.
Sound source is distorted.
If you are using an external sound source like
older generation of iPod, try reducing the
output volume on the device itself. Also try
turning bass boost OFF or change the EQ
setting.
Unit gets warm
after playing for
an extended
time at high
volume.
This is normal.
Turn the unit off for a period of time or lower
volume.
