Jefferson Tools, Herons Way, Chester Business Park, Chester, CH4 9QR, United Kingdom
T:
+44 (0) 1244 646 048
F:
+44 (0) 01244 360 314
E:
www.jeffersontools.com
Claiming Warranty Coverage
The end user must contact Jefferson Professional Tools & Equipment (
Tel:
+44 (0) 1244 646 048) or their nearest authorised Jefferson dealer where
final determination of the warranty coverage can be ascertained.
Step 1 - Reporting the Defect
Online Method:
•
Visit our website
www.jeffersontools.com/warranty
and complete the Warranty Returns form. You can complete the form online and submit
it to us directly or download the form to print out and return by post.
Telephone Method:
Contact your Jefferson dealer or sales representative with the following information:
•
Model number
•
Serial number (usually located on the specification plate)
•
Date of purchase
A Warranty Returns form will be sent to you for completion and return by post or fax, together with details of your nearest authorised Jefferson
repair centre. On receipt of this form Jefferson will arrange to collect the equipment from you at the earliest convenience.
Step 2 - Returning the Equipment
It is the customer's responsibility to ensure that the equipment is appropriately and securely packaged for collection. Please ensure that you in-
clude a copy of your proof of purchase. Please note that Jefferson cannot assume any responsibility for any damage incurred to equipment during
transit. Any claims against a third party courier will be dealt with under the terms & conditions of their road haulage association directives.
Step 3 - Assessment and Repair
On receipt, the equipment will be assessed by an authorised Jefferson engineer and it will be determined if the equipment is defective and in need
of repair and any repairs needed are covered by the warranty policy. In order to qualify for warranty cover all equipment presented must have been
used, serviced and maintained as instructed in the user manual.
Where repair is not covered by the warranty a quotation for repair, labour costs and return delivery will be sent to the customer (normally within 7
working days).
Note:
If the repair quotation is not accepted Jefferson Professional Tools & Equipment will invoice 1 hour labour time at £30 per hour plus return
carriage costs (plus VAT).
In cases where no fault can be found with the equipment, or, if incorrect operation of the equipment is identified as the cause of the problem, a
minimum of 1 hour labour at £30 per hour plus carriage costs will be required before the equipment will be despatched back to the customer.
Any equipment repaired or replaced under warranty will normally be ready for shipment back to the customer within 7 working days upon receipt
of the equipment at an authorised Jefferson Repair centre (subject to part availability). Where parts are not immediately available Jefferson will
contact you with a revised date for completion of the repair.
General Warranty Enquiries
For any further information relating to Jefferson warranty cover please call
+44 (0) 1244 646 048
or send your enquiry via email to
.
