Page 23
INTONATO
DC Operation Manual
Networking
3. Check IP Addresses and Network Settings
Ensure the control device’s network connection is configured for DHCP, and that it doesn’t have a
static IP or Auto-IP (169.254.xx.yy) address. Check the IP addresses of the router, control device,
Intonato 24, and Intonato DC and ensure they all have the same Network ID. Once all Network IDs
are confirmed to match, try reconnecting with the JBL Intonato control app.
If the Intonato devices still don’t have assigned IP addresses, and the Intonato 24’s Ethernet port
LEDs are lighting, this indicates the DHCP server may not be assigning the Intonato devices an IP
address. This could indicate a problem with the DHCP server settings in the router. Go to the next
step.
4. Check Router/Switch Configuration Settings
Check the settings in the network router/switch (consult the documentation that came with the
network router/switch to see how to enter the utility used to configure it). Ensure the DHCP server
is enabled and that the DHCP address range is properly configured. Once the DHCP server has
been properly configured and enabled, wait a few minutes and then check to see if the Intonato
devices have been assigned IP addresses.
If the DHCP server is properly configured and the Intonato DC, Intonato 24, and control device
have compatible network settings but still won’t communicate, traffic is likely being prohibited by
a software or hardware firewall. If connecting using a router/switch that has an enabled hardware
firewall, try disabling the firewall and then relaunching the JBL Intonato control app. If this fixes the
problem, refer to the router/switch documentation on how to reconfigure the firewall to allow the
JBL Intonato control app, or ports 19272 and 3804 (TCP and UDP) and port 21 (FTP), to pass
through the firewall. If the control app still won’t connect, go to the next step.
5. Check Software Firewalls
If connecting using a Mac or Windows computer, check any enabled software firewalls in the
computer. Try disabling the firewall and then relaunching the JBL Intonato control app. If this fixes
the problem, refer to the firewall manufacturer’s documentation on how to reconfigure the firewall
to allow the JBL Intonato control app, or ports 19272 and 3804 (TCP and UDP) and port 21 (FTP),
to pass through the firewall.
NOTE:
All devices must also have a unique device ID (also known as a HiQnet “node address” or
“node ID”). If a device ID conflict occurs, use the NetSetter software application to edit one of the
device ID addresses to resolve the conflict. See
“Using HiQnet® NetSetter™” on page 24
for
more information.
