Jayco MELBOURNE, Руководство пользователя

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J
AYCO
C
USTOMER
F
IRST
E
MERGENCY
R
OADSIDE
A
SSISTANCE
Jayco has teamed up with Coach-Net, to give
you 24 hour, 7 days a week motorist
assistance. We are offering this free of charge
for the first year of ownership (certain
restrictions apply*). You may continue your
emergency roadside assistance benefits in the
following years by contacting Coach-Net to
discuss any applicable terms and rates for this
independently continued coverage.
For further details on how to access your
emergency roadside assistance benefits,
please refer to your Member Benefit Guide
that is sent out after Jayco receives your
completed Warranty Registration and
Customer Delivery Form, or contact
Coach-Net (
www.coach-net.com ) direct at
(toll-free) 1-877-801-0333.
*To qualify for coverage, your RV must be
eligible as set forth under the terms of the
Motorized Limited Warranty.
O
BTAINING
E
MERGENCY
W
ARRANTY
R
EPAIR
A roadside emergency can happen at any
time, whether your RV is new or old. If you are
traveling, using the following guidelines can
help get you back on the road faster.
1. Find a dealer or RV service center willing
to perform your repairs and make an
appointment. Ask the campground staff for
referrals or check the local telephone
yellow pages for a service center.
2. Contact the service center to discuss your
situation and ask how their billing will be
handled. They may choose to bill Jayco
directly; otherwise, you are expected to
pay them.
3. Have the service center inspect your RV
and call Jayco Customer Service to
discuss your concern.
4. Once the repair is approved, Jayco
Customer Service will issue an
authorization number and advise if any
original parts need to be returned. Keep in
mind you will only be reimbursed by Jayco
for the specifically authorized repairs and
parts.
5. Inspect the completed repair thoroughly.
Make sure you are satisfied with the repair
before you pay the service center directly
or leave the premises. If you are not
satisfied, communicate that immediately to
the service management.
6. Either you or the service center must send
Jayco Customer Service a copy of your
itemized repair order and any requested
return parts by UPS (regular ground,
freight pre-paid) to our shipping address.
Make sure to include the following: The
RV 17-digit VIN, your name, address,
phone number, authorization number and
a copy of your return freight bill.
If you are unable to locate a dealer for warranty
service, please contact Jayco Customer
Service for assistance.
For weekend or after hours assistance
If a Jayco dealer is not located nearby, contact
your selling dealer for assistance. If your
dealer is closed, check with the campground
staff or telephone yellow pages for a service
center. Have the item repaired and contact
Jayco Customer Service immediately the
following business day.
Failure to contact Jayco Customer Service,
unauthorized or improper warranty repairs, or
failure to return requested original parts may
result in loss of reimbursement(s) and loss of
warranty.
O
BTAINING
S
ERVICE
F
OR
S
EPARATELY
W
ARRANTED
I
TEMS
Your selling dealer is responsible for servicing
your RV before delivery, and has an interest in
your continued satisfaction. We recommend
your dealer perform all inspection, warranty
and maintenance services. Some dealers may
be authorized service centers for those
component-manufacturers whose products
are warranted separately and excluded from
the Motorized Limited Warranty.
6
SECTION 1
WARRANTY & SERVICE