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Appendix E Technical Support

If for any reason you require product technical support, please contact the distributor where you
purchased your equipment. If they cannot help you, or at their direction, contact NBS.

For support in Europe, Middle East,

For support in North and

Africa and Asia Pacific:

South America:

NBS TECHNOLOGIES

NBS TECHNOLOGIES

7 BYFLEET TECHNICAL CENTRE

10925 BREN ROAD EAST

CANADA ROAD

MINNEAPOLIS MN 55343

WEST BYFLEET

UNITED STATES OF AMERICA

SURREY KT14 7NB
UNITED KINGDOM

Tel: 1 800 565 9033 or

Tel: +44 1932 351531

+1 416 840 8627

Fax: +44 1932 351382

Fax: +1 952 912 9439

Email: [email protected].

Email: [email protected]

Web: www.nbstech.com

HOW TO RETURN YOUR PRINTER

If you have purchased your printer from an NBS distributor, please first contact them on their return
procedures.

Alternatively, contact the appropriate NBS Technical support department (details above) for
instructions before shipping your printer.

Only complete goods in their original packaging with a valid Returned Materials Advice
(RMA) number clearly marked on the outside can be accepted for return to NBS.

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Содержание J110i

Страница 1: ...User s manual J110i NBS Technologies April 2006 Rev A C R ...

Страница 2: ...rinter lid by pressing the cover release button on the top of your printer 3 Loading ribbon cartridge Peel protective wrapper from adhesive cleaning roller by gently pulling on the tape Insert the ribbon cartridge with the cleaning roller facing down so the gears on the ends of the rollers fit into the appropriate slots Close the printer lid and push down until you hear an audible click Place the ...

Страница 3: ...he card feeder and close the cover When card feeder cover is closed the card guide locking mechanism will automatically be released 5 Preparing card output hopper Raise the printer lid and rotate the hopper down Return hopper to its closed position when not in use 6 Starting to print cards Connect the interface cable install the Windows driver on your PC and connect your printer when prompted 3 ...

Страница 4: ... your printer Printing a test card 3 Printing a Card 17 Creating a sample card Printing a sample card 4 Cleaning 19 When to clean How to clean Cleaning the printhead 5 Troubleshooting 22 Print quality issues 6 Technical Specifications 25 General specifications Ribbon specifications Card specifications Bar codes Fonts Card dimensions Bi directional communications interfaces Mechanical specification...

Страница 5: ...seTM single card feed mode To install Card SenseTM Setting up the printer driver Printing a single card Appendix C Accessories Supplies 33 Ribbons Cards Other consumables Accessories Appendix D Warranty Information 36 Printers Printheads Supplies Spare parts Appendix E Technical Support 37 How to return your printer Appendix F Declarations of Conformity 38 5 ...

Страница 6: ... functional features found on your J360i Printer 2 1 Introduction Thank you for choosing the Javelin J110i single sided card printer This manual guides you to efficient start up and operation of your new card printer Printer Features The following shows the main functional features found on your J110i printer 6 PRINTHEAD OUTPUT HOPPER RIBBON CARTRIDGE CARD FEEDER LID OPEN BUTTON CARD FEEDER COVER ...

Страница 7: ...Indicators Your J110i printer has an LCD display panel and a panel button on the front and a power connector power switch and USB port at the rear 7 J110i USB PORT POWER SOCKET POWER SWITCH LCD PANEL CONTROL BUTTON REAR FRONT ...

Страница 8: ...ngs CLEAN PRINTER Fixed REMOVE RIBBON THEN CLOSE HEAD Scrolling INSERT FEEDER CLEANING CARD Scrolling REMOVE FEEDER CARD Scrolling PRESS BUTTON TO CONTINUE Scrolling FEED LONG CLEANING CARD IN EXIT Scrolling CLEANING PRINTER Scrolling INVALID MAGNETIC DATA encoding stops Scrolling REMOVE RIBBON Fixed Errors Printer will not operate OUT OF RIBBON Fixed MECHANICAL ERROR Fixed OUT OF CARDS Blinking P...

Страница 9: ...s to all sides The printer should never be operated while resting on its side or upside down Electric Shock Caution Limit AC power supplied to the J110i printer to 110 230 volts 60 50 Hertz Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could...

Страница 10: ...ccurred during shipment If any damage is apparent file a claim with the shipper Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer Make sure the following items are included with your J110i printer Drivers Ribbon cartridge Cleaning kit documentation CD Transformer Power USB cables Quick start guide If any items are missing please co...

Страница 11: ...er version always delete the existing version from your computer Installing the J110i print driver To install the J110i printer driver automatically on all operating systems use the Javelin Install Wizard Note Ensure that you have administrative privileges to perform this installation or contact your IT department The Install Wizard will walk you through the appropriate installation steps The Wiza...

Страница 12: ...er power switch in the OFF 0 position Electrostatic discharge caution DO NOT TOUCH the printhead or the electronic components on the printhead Discharge of electrostatic charge from the human body or other surfaces can damage the printhead or other electronic components 2 Open printer lid by pressing the cover release button on the top of your printer 3 Peel protective wrapper from adhesive cleani...

Страница 13: ...closed container Ideally use cards as soon as possible If cards stick together carefully fan or shuffle them For cards with magnetic stripe refer to appendix A for loading instructions Load cards into card feeder as follows 1 Open card feeder cover 2 Slide card guide all the way to the right until it locks in place with an audible click 3 Remove wrapper from card stack 4 Place stack of up to 100 c...

Страница 14: ...Card Output Hopper This item is used for collecting printed cards 1 Raise the printer lid and pull the hopper down 2 Return hopper to its closed position when not in use 14 HOPPER ...

Страница 15: ...l sides The printer should never be operated while resting on its side or upside down 2 Remove the yellow CAUTION label from the back of the printer 3 Ensure that the printer s power switch in the OFF O position 4 Insert the power supply plug into the power socket attach the power cord 120v or 230v to the power supply then plug the power cord in to a grounded electrical socket of the proper voltag...

Страница 16: ...printer be connected to your computer or network but power must be applied 1 Set the printer s power switch on the back of the printer to the OFF O position 2 While pressing the printer s front panel button switch the printer ON 3 Hold the panel button until the LCD display panel reads PRINT TEST CARD 4 Release the panel button and the test card will print This is an example of the test card 16 J1...

Страница 17: ...llow the steps below to print your first card using the True ColoursTM card printer ribbon cartridge and the Windows printer driver 1 Go to the Microsoft Word Software 2 If the J110i printer was not selected as the default printer go to file select printer and choose Javelin J110i card printer from the printer names list Close the print dialog box 3 Go to file page setup 4 Select the size tab and ...

Страница 18: ... name Javelin J110i card printer Print to file Unchecked Page range All Number of copies 1 Collate Unchecked Print what Document Print All pages in range Pages per sheet 1 page Scale to paper size No scaling 2 Click the OK button 3 The printer will feed in a card and start printing The data download time will vary depending on the complexity of the card design and the processing speed of the compu...

Страница 19: ... use of these cards will clean and maintain important parts of your printer that cannot be reached including printhead the transport rollers and the magnetic encoder station optional feature When to Clean After approximately 1000 color cards have been printed the printer LCD will prompt CLEAN PRINTER or when print quality has been degraded How to Clean 1 Leave power on 2 Press and hold the control...

Страница 20: ...card the message REMOVE LONG CLEANING CARD will display 9 Once the long cleaning card is no longer sensed by the exit card sensor the message INSERT FEEDER CLEANING CARD will display Open the feeder cover and insert the feeder cleaning card 10 When the feeder cleaning card has been sensed by the feeder card sensor the message CLOSE FEEDER COVER will display 11 When feeder cleaning is complete the ...

Страница 21: ...e printhead Permanent damage to the print head will result 1 Place the printer power switch in the OFF 0 position 2 Open printer lid by pressing cover release button and open cover fully to reveal printhead mounted to inside of cover 3 Clean printhead by moving alcohol moistened swab tip side to side across printhead elements Only use moderate force 4 Allow two to three minutes for the printhead t...

Страница 22: ...ures below Example 1 Small spots appear on the printed card with a non printed area or a different colour Possible Cause Contamination on the card surface Solutions Check that cards are stored in a dust free environment Use a different supply of cards Possible Cause Cleaning roller not installed Dust inside the printer and or dirty cleaning roller Solutions Perform a cleaning of the printer ref ch...

Страница 23: ...rnt Solutions Call NBS customer cervice for printhead replacement information Example 3 Printing shows very pale or inconsistent results Possible Cause Ribbon cartridge have been stored improperly or is damaged Solution Change ribbon cartridge and print again Possible Cause Cards may not meet specifications Solution Use a different supply of cards Possible Cause Contrast and or intensity may be se...

Страница 24: ...s may not meet specifications Solution Use a different supply of cards Possible Cause Dust or embedded contamination inside the printer and or dirty cleaning roller Solution Clean the printhead Replace cleaning roller Example 5 No printing on the card Possible Cause Ribbon cartridge may not be installed in the printer Solution Check for ribbon cartridge in the printer Possible Cause Cards may not ...

Страница 25: ...Colour Printing Colour dye sublimation or monochrome thermal transfer printing 30 seconds per card full colour single sided YMCKO 300 dpi 11 8 dots mm print resolution Bar Code Code 39 Code 128 B C with without check digit 2 of 5 2 of 5 interleaved UPC A EAN 8 EAN 13 PDF 417 2D bar code and other symbologies can be printed via Windows drivers Cards Types PVC PVC composite adhesive backed Card widt...

Страница 26: ...Card Dimensions ISO standard dimensions ISO standard dimensions for plain card for magnetic stripe card 26 ...

Страница 27: ...Height 216mm 8 5 Weight 4 3kg 9 5lbs Electrical 110 240 Volts AC 50 60 Hz auto switching 16MB image memory standard FCC class B CE UL and CUL approved Environmental Operating temperature 60 F to 86 F 15 C to 30 C Operating humidity 20 to 65 non condensing Storage temperature 23 F to 158 F 5 C to 70 C Storage humidity 20 to 70 non condensing Ventilation Free air Options Magnetic encoder 30 mil card...

Страница 28: ...with ISO 7810 7811 standards for magnetic stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use cards which have taped on magnetic stripes The magnetic encoder is a factory installed item with the read write head positioned below the card path available with HICO or LOCO encoding When loading cards with magnetic stripes into the card feeder please ens...

Страница 29: ...ield Separator Track Density Valid Characters of characters 1 210 BPI Alphanumeric 79 ASCII 20 95 2 75 BPI Numeric 40 ASCII 48 62 3 210 BPI Numeric 107 ASCII 48 62 Bits per inch Except the character Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO standard norms Note Refer to the card printer programmer...

Страница 30: ...e card feed kit In single card feed mode the printer will only accept cards through the front slot not from the card feeder To install Card SenseTM single card feed kit 1 Set printer to OFF 2 Open the lid and remove the ribbon cartridge Important Make sure the output hopper remains closed 3 Install the black roller from the single card feed kit into the blue tabs at the front of the printer and pr...

Страница 31: ...ape Discard the wrapper 6 Slide the card cleaning cartridge into the slots provided at the front of the printer An alignment tab is located on the left side of the card cleaning cartridge to ensure proper installation 7 Replace the ribbon cartridge 8 Close the printer lid and push down until you hear an audible click 31 CLEANING CARTRIDGE CLEANING ROLLER ...

Страница 32: ...device settings tab 3 Select single feed properties 4 Select enable single feed support 5 Click the apply button Important You can disable single feed support and return to printing cards from the hopper You do not have to remove the components of the single card feed kit in order to operate in normal mode Printing a single card 1 Switch power on 2 Insert a single card into the slot at the front o...

Страница 33: ...M colour ribbon cartridges supplied by Javelin dealers can be used in this printer RIBBONS INTELLIGENT JAVELIN TRUECOLOURSTM ENCODED RIBBONS Each cartridge includes a cleaning roller NBS part no 61133511 YMCKOi 200 cards 61133111 Black 1000 cards 61133112 Blue 1000 cards 61133113 White 1000 cards Note Y Yellow M Magenta C Cyan K Black O Overlay 33 ...

Страница 34: ...y tags 92000700 Plain black cards 92000701 Plain silver cards 92000702 Plain gold cards 9104523 121 Plain white security cards with embedded security star opacity mark 9104523 122 Plain white security cards with lock key colourshift ink image PVC Composite 60 40 30 mil 0 76 mm 9104524 101 Plain white cards 9104524 103 Plain white cards with high coercivity magnetic stripe 9104524 120 Plain white s...

Страница 35: ...OTHER CONSUMABLES 61100906 Printhead J120i J110i 61100922 Cleaning kit Print engine cleaning cards 4 feeder cleaning cards 4 61100916 Cleaning swab kit 25 ACCESSORIES 2407000 Single card feeder 35 ...

Страница 36: ...in the user s manual has caused defects in the thermal printhead for which a warranty claim is made SUPPLIES These are warranted to be free from defect in material and workmanship provided the user has complied with storage handling and usage guidelines established for supplies used with NBS Javelin printers SPARE PARTS All parts maintenance kits options kits and accessories are warranted to be fr...

Страница 37: ...RICA SURREY KT14 7NB UNITED KINGDOM Tel 1 800 565 9033 or Tel 44 1932 351531 1 416 840 8627 Fax 44 1932 351382 Fax 1 952 912 9439 Email technical support nbstech com Email technical support nbstech com Web www nbstech com HOW TO RETURN YOUR PRINTER If you have purchased your printer from an NBS distributor please first contact them on their return procedures Alternatively contact the appropriate N...

Страница 38: ...his device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equ...

Страница 39: ...uplicated in full or in part by any person without written approval from NBS While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification NBS reserves the right to make changes for the purpose of product improvement...

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