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the right appears the information about receiver
including receiver model, ID, firmware version.
To save this information to the .txt file, click
Reports4Receiver info on the right panel.
Loading New Firmware
Base and Rover receivers must be loaded with the
same firmware version. Use the latest firmware version,
available for download from the JAVAD GNSS web-
site, to ensure your receiver has the most recent updates.
To load new firmware use NetView.
•
Connect your receiver and computer. Start
NetView. Establish connection between NetView
and receiver.
• Click on the receiver name on the left panel. On
the right appears the information about receiver.
• Click Action
4
Update firmware.
• Select the file with the mew firmware and click
Open.
Troubleshooting
This chapter will help you diagnose and solve some
common problems you may encounter with your re-
ceiver.
Warning:
Do not attempt to repair equipment yourself. Doing
so will void your warranty and may damage the hardware.
Check This First!
Before contacting JAVAD GNSS support, check the
following:
Check all external receiver connections carefully to
ensure correct and secure connections. Double check
for worn or defective cables.
Check all power sources.
Check that the most current software is downloaded
onto the computer and that the most current firmware
is loaded into the receiver. Check the JAVAD GNSS
website for the latest updates.
Then, try the following:
Reset the receiver using NetView: Receiver name
(on the left panel)4Actions 4Reset.
Restore default settings using NetView Receiver
name (on the left panel)
4
Actions
4
Initial parameters.
Clear the NVRAM.
If the problem persists, see the following sections for
other solutions.
Receiver Problems
The following are some of the most commonly en-
countered receiver problems.
Cable specific problems
The cable is not properly plugged in.
Check that the cable connector is attached to the cor-
rect receiver port.
Unplug the cable, then securely and properly recon-
nect it to the receiver.
The cable is damaged.
Use an undamaged cable. Contact your Dealer to re-
place the cable.
Generic problems
The receiver port used for connection is not in
Command mode.
Connect your receiver and a computer using a free
port and start NetView.
Change the Input for the port used for connection to
“Command”.
The receiver does not lock on to satellites for a long
period of time.
See “Managing Receiver Options” for details on how
to check current options.
Order a new OAF with the desired options activated
to enable or extend validity of the corresponding re-
ceiver options. Contact your dealer or visit the JAVAD
GNSS website for details.
Refer to the NetView Software Manual for a detailed
description of options.
The receiver tracks too few satellites
The elevation mask value is too high (above 15 de-
grees).
Lower the elevation mask. See “TriPad Configuration”
for information on setting the elevation mask.
The measuring is conducted near obstructions (tree
canopy, tall buildings, etc.).
Check that the Multipath Reduction boxes have been
enabled.
Connect your receiver and a computer using a free
port and start NetView.
Click enable Multipath reduction and click Apply.
Move to an area free of obstructions, if applicable.