© 2018 Jason
®
Hydrotherapy • [email protected]
Page 16 of 16
Customer Service : 800.255.5766
TROUBLE SHOOTING GUIDE
AIRMASSEUR
®
[AM] BLOWER SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Blower turns on when not in use.
a. Purge cycle has started.
a. No action is needed. This is a
normal feature to help keep the air
channel dry and sanitary.
WHIRLPOOL [WP] PUMP SYSTEM
SYMPTOMS
POSSIBLE CAUSES
RECOMMENDED ACTION
Pump operates, but no air is injected
into the water.
a. Air intake clogged.
a. Refer to installer/dealer.
Pump operates, but water is not being
pumped.
a. Suction or discharge blocked.
b. Suction air leak. (System usually
surges)
a. Check and remove obstruction
b. Make sure union is tight on suction
side of the pump.
Pump leaks.
a. Damaged or defective seal
b. Unions cracked, under-tightened,
over-tightened or O-Ring is not
seated properly (possibly pinched).
a. Refer to installer/dealer
b. Refer to installer/dealer.
Whirlpool jet not working.
a. Jason jets can be individually
opened or closed.
a. Ensure the jet is in the open
position.
WARRANTY REGISTRATION: Register your product’s warranty online at www.jasonhydrotherapy.com.
JASON HYDROTHERAPY LIMITED WARRANTY
The Company warrants the products of its own manufacture to be free from
defects in workmanship and material for a period of twelve (12) months from date
of installation or eighteen (18) months from date of manufacture, whichever comes
fi rst. Any merchandise which upon Company examination proves to be defective
under normal use and service during the warranty period will be at the Company’s
option repaired, replaced or credit issued in the amount of the invoice value of the
defective merchandise. All other types of remedies are excluded. This warranty
extends only to the owner of the originally installed merchandise. The Company is
not responsible for labor or other installation costs for the repair or replacement of
defective merchandise. Company reserves the right to substitute new or improved
equipment on any replacements. The repair or replacement of equipment shall be
F.O.B. point of shipment.
This warranty shall not apply to any merchandise which has been subject to
accident, alteration, abuse, misuse, abrasives, corrosion and/or electrolysis,
improper voltage supply, misapplication, careless handling, improper installation,
maintenance, abnormal chemical conditions, nor does this warranty cover stains,
discoloration or the fading of color due to improper use of chemicals or improperly
maintained water chemistry.
This warranty shall not apply to any merchandise or parts thereof which were not
manufactured by Company. Such product or merchandise manufactured by others
shall have only such warranties, in writing, that may be extended and in force at
the time by such other manufacturer or supplier.
To obtain warranty service, you must contact the retailer from which the
merchandise was purchased or Company’s distributor in your area. Written notice
of warranty defects must be given to the company within thirty (30) days from
the occurrence thereof. Written permission must be obtained by the retailer or
distributor from the Company before any equipment claimed defective is returned
for inspection.
EXCEPT AS PROVIDED HEREIN, COMPANY MAKES NO WARRANTIES
EITHER EXPRESSED OR IMPLIED, AS TO ANY MATTER WHATSOEVER
INCLUDING THE CONDITION OF THE MERCHANDISE, ITS
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY
WARRANTIES IMPLIED BY LAW AND NOT EFFECTIVELY EXCLUDED BY
THIS WARRANTY, ARE LIMITED TO THE DURATION AND REMEDIES OF
THIS WARRANTY. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or
the exclusion or limitation of incidental or consequential damages, so the above
limitations may not apply to you.
This warranty gives you specifi c legal rights and you may also have other rights
that vary from state to state.
SAVE THESE INSTRUCTIONS
JASON HYDROTHERAPY
8328 MacArthur Drive • North Little Rock • Arkansas • 72118-2029
www.jasonhydrotherapy.com
