RM/TM-4200GE Series
64
Troubleshooting
6
Troubleshooting
6.1
Problems and Solutions
Following are troubleshooting tips for common problems. In general, the problems listed in this section are
solved by following these instructions. If there is no solution listed to the problem you are encountering,
contact a JAI Inc. representative.
6.1.1
Symptom: No Video
Remedies: Check that the following are properly connected and operational.
Power supplies
Async mode
Power cables
Lens
Main power source
Digital output cable
Shutter control
Analog video cable
6.1.2
Symptom: Dark Video
Remedies: Check that the following are properly connected and operational.
Shutter selection
Iris opening on the lens
6.1.3
Symptom: Non-Synchronized Video
Remedies: Check that the following are properly connected and operational.
Proper mode output
Frame grabber software camera selection
6.1.4
Symptom: Image incomplete or contain black lines.
Remedies: this could be due to bandwidth or dropped packet issues. Check that GevSCSPacketSize and
PixelFormat are set to recommended values, Jumbo Frames is enabled on you machine, or try reducing the
image size.
6.1.5
Symptom: Notebook Computer Driver Installation Problems
Remedies: The IBM T-42 laptop is unable to properly install.
6.2
Information and Support Resources
For further information and support:
Phone: (408)
383-0300
(800) 445-5444
Fax: (408)
383-0301
Email:
Mail: JAI,
Inc.
Sales Department
625 River Oaks Parkway
San Jose, CA 95134
ATTN: Video Applications
Web site:
www.jai.com