RL; Reviewed:
SPOC 12/30/2004
Solution & Interoperability Test Lab Application Notes
©2004 Avaya Inc. All Rights Reserved.
8 of 10
GNNetcom8120.doc
•
The function buttons on the GN 8120 correctly correspond to Avaya IP Softphone
functions.
•
The function button LEDs on the GN 8120 are consistent with Avaya IP Softphone
call states.
•
The function buttons on the GN 8120 and the associated buttons/actions on Avaya IP
Softphone can be used interchangeably, i.e. place a call with Avaya IP Softphone and
hang the call up by pressing the Green button on the GN 8120.
•
Pressing two buttons on the GN 8120 simultaneously causes Avaya IP Softphone to
dial a pre-defined number, even when Windows is locked.
•
The volume control rocker on the GN 8120 works properly.
•
Basic calls, transferred calls, and conferences may be established with good voice
quality with the integrated Avaya IP Softphone/GN 8120 solution.
•
The integrated solution works properly after disconnects and resets.
5.2. Test Results
The behavior of the function buttons and LEDs on the GN 8120 headset adapter were consistent
with Avaya IP Softphone call functions and states throughout various call scenarios. The two-
button simultaneous press feature was successfully invoked when there was no active call, when
there was an active call, and when Windows was locked.
The following minor observations were made during the testing:
1. If Avaya IP Softphone is logged off and logged back in, then the GN 8120 will not be
able to control Avaya IP Softphone functions. The workaround is to close and restart the
Avaya IP Softphone application.
2. If a call is active on the Avaya IP Softphone and a second call comes in, but is not
answered, then the Green button LED on the GN 8120 goes off even though the first call
is still active.
3. If the Avaya IP Softphone application is not closed before the PC/laptop is rebooted, then
the GN 8120 may not be able to control Avaya IP Softphone functions the next time the
Avaya IP Softphone application is started. The user should then close and restart the
Avaya IP Softphone application.
6. Verification Steps
The following steps may be used to verify the configuration:
•
From the PC or laptop on which Avaya IP Softphone runs, ping IP interfaces (Avaya
S8500 Media Server, Avaya G350 Media Server, other PCs and laptops, etc.) and verify
connectivity.
•
Verify that Avaya IP Softphone is registered with Avaya Communication Manager (use
the SAT command
status station n
, where
n
is the extension of the Avaya IP Softphone).
•
Press the Green button on the GN 8120. Verify that the Green button’s LED changes to
steady green, Avaya IP Softphone goes off-hook, and dial-tone is heard on the headset.
