General
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CANio 250 Quickstart Manual, version 1.2
6 General
6.1
Support
For more information on our products, FAQ lists and installation tips, please
refer to the support area on our homepage (www.ixxat.com). There you will
also find information on current product versions and available updates.
If you have any further questions after studying the information on our homep-
age and the manuals, please contact our support department. In the support
area on our homepage you will find the relevant forms for your support re-
quest. In order to facilitate our support work and enable a fast response,
please provide precise information on the individual points and describe your
question or problem in detail.
If you would prefer to contact our support department by phone, please also
send a support request via our homepage first, so that our support department
has the relevant information available.
6.2
Returning hardware
If it is necessary to return hardware to us, please download the relevant RMA
form from our homepage and follow the instructions on this form. In the case of
repairs, please also describe the problem or fault in detail on the RMA form.
This will enable us to carry out the repair quickly.
6.3
Note on disposal of used devices
This product is subject to the ElektroG (electrical and electronic equipment act)
and is to be disposed of in accordance with this act. The products of HMS that
are subject to the ElektroG are devices for exclusive commercial use and are
marked with the symbol of the crossed out garbage can.
Based on the B2B regulation, disposal is governed separately in the Terms of
Sale of HMS in accordance with § 10 para. 2 clause 3 of the Electrical and
Electronic Equipment Act (ElektroG) in the version of 16.03.2005.
When products supplied by HMS are no longer used, the customer is obliged
to dispose these products at his/her own expense. It is to be noted that, unlike
privately used devices (B2C), they may not be disposed of at the collection
centers of public disposal contractors (e.g. municipal recycling centers). The
statutory regulations for disposal are to be complied with.
If products delivered were passed on to third parties, the customer is obliged
to take back the delivered products at his/her expense when no longer used
and to correctly dispose of them in accordance with the statutory regulations or
to impose these obligations on the third parties.
The Terms of Sale and their supplements as well as further information on the
disposal of used devices can be downloaded from www.ixxat.com.