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IVC US
Laminate Commercial Warranty Details
What is NOT Covered by this Warranty
1.
Product sold by the manufacturer as other than “first quality.”
2.
Improper Installation: Material installed not in accordance with IVC US Commercial Installation Guide Laminate
PressXpress & DropXpress* including any and all problems caused by the use of non-recommended accessories,
underlayment, subfloors, baseboards, and/or preparation of the substrate are not warranted. IVC US does not
warrant installer workmanship.
3.
IVC US will not pay for labor costs to repair or replace material with visible conditions that were apparent before
installation.
4.
Improper maintenance which results in loss of gloss or buildup of a dulling film. This includes damage caused by
steam mops.
5.
Damage resulting from neglect or misuse of strong detergents, chemicals, corrosives; including but not limited to
stains from paints, dyes, mats, fertilizers or other similar materials.
6.
Damage caused by moving appliances or heavy furniture without protecting the floor. (Always protect floor by using
plywood or hard board runways when moving heavy objects and also when using an appliance dolly, heavy objects
equipped with wheels or rollers, including two and four wheel carts etc.)
7.
Damage resulting from accidents, casualty events, abuse or improper usage (including pet related damage, such as
chewing, digging, clawing, etc.). Accidents, abuse and improper usage are defined as, but are not limited to, damage
caused by: hard or metal wheels/casters** on furniture, vacuum cleaner frames or rotating beater bars, burns, cuts,
impact from heavy and sharp objects, narrow or spike heels, cleats, grit, sand, etc., as well as, damage resulting from
unprotected furniture legs. Sand, dirt and other abrasive material must be prevented by placing a suitable floor mat at
all door entrances.
8.
Damage caused by heavy rolling loads or wheel chairs (motorized and non-motorized).
9.
Damage caused by appliances or plumbing leaks, such as from ice makers, refrigerators, washbasins, dishwashers,
natural disasters and/or steam mops.
10.
Fading, discoloration, or other damage due to excessive temperatures or sunlight. Radiant heat must not exceed
85°F (29°C) and the maximum warm water temperature for water underflooring heating must not exceed 122°F
(50°C), and the manufacturer’s heating system must be approved for the use of their product with laminate flooring
applications.
11.
Problems or damage due to excessive moisture or hydrostatic pressure from the subfloor. If water and/or moisture is
present on the floor and/or near the baseboard, this must be removed immediately.
12.
Discoloration caused by use of latex or rubber-backed floor mats. Note that some synthetic backed carpets contain
latex in the manufacturing process that may discolor your Laminate. Always use mats marked as “non-staining.”
13.
Damage caused by remodel or construction related activities.
14.
Laminate installed in spas, saunas, steam rooms, pool areas or excessive moisture areas are not covered by this
warranty.
15.
Flooring installed on stairs is excluded from warranty coverage.
16.
Damage caused by corrosive or abrasive substances.
17.
Incorrect removal or replacement of panels.
* The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations
that are current and available at the time of installation.
** IVC US does not recommend the use of wheels or casters on any flooring without appropriate chair pads.
This document is reviewed on an ongoing basis
MKF_0028_2 10/28/15
