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IVC US
Laminate Commercial Warranty Details
Warranty Remedy
If your IVC US floor fails to perform as stated in the applicable IVC US General Laminate Light Commercial Limited
Warranty, IVC US will determine whether it will assist in the repair of the defective area or supply new IVC US material of
the same color, design or grade if available. If unavailable or discontinued, IVC US reserves the right to select and supply
similar IVC US material. At times, it may be necessary to contract a Certified Inspector to determine unknown causes; IVC
US reserves the right to determine if this action is necessary or not.
1.
If IVC US authorizes repairs or replacement of a section as a result of a warranty claim, you will be required to clear
any items placed over the affected area subsequent to the original installation. IVC US will not credit or reimburse
cost associated with the removal of those items.
2.
IVC US will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional
installation was paid for when the original floor was installed for years 1 and 2. For years 3 through 5, 50% of
reasonable labor costs will be reimbursed if professional installation was paid for when the original floor was
installed. After 5 years, there will be no reimbursement for installation labor.
3.
Labor reimbursement will not be considered for installations not adhering to the IVC US Commercial Installation
Guide - Laminate PressXpress & DropXpress*.
4.
Warranty coverage for a replacement floor will be limited to the remaining portion of the original
warranty.
If there is a question as to what is considered “reasonable cost,” please call IVC US at 888-225-8287 and ask for our
Claims Department.
Consequential or Incidental Damages
IVC US EXCLUDES AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THESE
WARRANTIES. By this we mean that IVC US will not credit or pay for any loss, expense, or damage other than to the
flooring itself that may result from a manufacturing related defects in the flooring. Some examples of consequential or
incidental damages are: replacement of subfloors or underlayments, trim moldings, disconnecting / reconnecting
appliances or fixtures as well as moving of furniture.
NOTE:
If your floor is replaced because of discoloration due to “bottom up staining” or mold or mildew growth, this is
considered a site-related condition and the replacement floor will not be warranted against future discoloration or staining.
THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED WARRANTY. ALL OTHER WARRANTIES
INCLUDING IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR USE, ARE EXCLUDED. PLEASE NOTE: SOME STATES AND PROVIDENCES DO NOT
ALLOW EXCLUSIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
For details on how to file a claim, please refer to our “How to File a Claim” Section (p.18)
* The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current
and available at the time of installation.
This document is reviewed on an ongoing basis
MKF_0028_2 10/28/15
