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IVC US
How to File a Claim
How to File a Claim
If you find a defect or other matter covered by any of the limited warranties described previously, promptly notify the
retailer who sold you the floor covering material. The retailer will review and if necessary file a claim with IVC US and help
you answer any questions you may have.
After a warranty claim is properly filed, IVC’s service coordinator will designate a representative to evaluate the warranty
claim. This warranty is conditioned upon your reasonable cooperation with IVC and its service coordinator and
representative in the evaluation of your warranty claim and the implementation of any remedy.
What You’ll Need
Proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the date and price you
paid for the vinyl flooring (including labor).
This document is reviewed on an ongoing basis.
