Unable to set system mode through the app.
1. Ensure you have proper internet access provided by your ISP from
the connected router.
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3. Ensure your smartphone has a wireless or data connection and can
access the internet.
Did not receive alert call even though my alarm was triggered.
1. Ensure your telephone can receive phone calls.
2. Ensure the phone numbers are listed in
Alert Phone Number
and
are correct.
3. Ensure your area code is in a location that can receive phone alert
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continental US, Hawaii, and Canada provinces, excluding area
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Additional areas will be added in the future. Please contact
[email protected] for more details.
4. Ensure you have not reached the monthly call limit. The monthly
call limit is set to 30 calls per CubeOne, per month.
Unable to install the iCamera First Generation.
1. Ensure that your smart phone, CubeOne and the iCamera are
connected to the same local network.
2. Reset the iCamera by pressing the reset button on the iCamera for
30 seconds. Ensure the iCamera is hard-wired to the router. Wait
another 30 seconds after releasing the reset button. Once the
iCamera begins to rotate on its own, select
Next Step
.
Unable to install the iCamera KEEP.
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