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For more information, visit global.irobot.com
EN
USA & Canada
If you have questions or comments about your Roomba
®
robot
vacuum or Clean Base™ Automatic Dirt Disposal, please contact
iRobot before contacting a retailer.
You can start by visiting
www.irobot.com
for support tips,
frequently asked questions and information about accessories.
This information can also be found in the iRobot HOME App.
If you need further assistance, call our
Customer Care team at
(877) 855-8593.
iRobot USA Customer Care Hours
• Monday to Friday, 9AM – 9PM Eastern Time
• Saturday and Sunday 9AM – 6PM Eastern Time
Outside USA & Canada
Visit
global.irobot.com
to:
• Learn more about iRobot in your country
• Get hints and tips to improve your Roomba
®
robot vacuum’s
performance
• Get answers to questions
• Contact your local support center
iRobot Customer Care
Troubleshooting
Your dirt disposal will tell you if something is wrong via an LED indicator on
the front of the canister and through the iRobot HOME App.
LED Indicator
Common Error
How to Fix
Solid Red
Bag full or missing
1. Replace bag if it is full or missing.
2. Make sure the bag is securely
inserted.
3. If problem persists, remove any debris
from the port on the bottom of your
robot and the dirt disposal.
4. Unplug the dirt disposal from the wall.
Place it on its side and inspect the
debris evacuation tube for debris. If
necessary, remove the tube to clear
any debris.
Blinking Red
There is a leak or
a clog in the dock
evacuation path
1. Make sure the canister lid is pushed
down and firmly sealed. Tap the
button on your robot to manually
empty the bin.
2. Remove any debris from the port on
the bottom of your robot and dirt
disposal.
3. Unplug the dirt disposal from the wall.
Place it on its side and inspect the
debris evacuation tube for debris. If
necessary, remove the tube to clear
any debris.
