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ZOLEO Global Satellite Communicator User Manual
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Your messages are kept and will be displayed on the Chats screen even though you are not
connected the ZOLEO communicator. The user who now connects with the ZOLEO
communicator will not see your messages but will start receiving all ZOLEO SMS and email
messages as soon as they connect to the ZOLEO communicator.
NOTE:
The new user will see any new ZOLEO email or SMS messages sent to ZOLEO
communicator. However, app-to-app messages are always delivered to your ZOLEO App
profile (not the ZOLEO App of the new user).
If you want to give your ZOLEO communicator to another user permanently, you must
deactivate your ZOLEO subscription from your online account. This will purge your ZOLEO
email address and ZOLEO SMS number from the system and will require the new user to
reactivate under their own online account.
16.5 Your ZOLEO online account
Activate subsequent ZOLEO devices
You can activate additional ZOLEO devices by click the “Add New Device” button on the
Devices & Plans page in your
online account .
Change your ZOLEO plan
You can change your ZOLEO plan for one device at a time by using the rate plan drop down
menu on the Devices & Plans page in your
online account . For pricing plans, please visit
https://www.zoleo.com/en/plans/ .
Suspend or deactivate your ZOLEO subscription
You can suspend your ZOLEO subscription if you do not intend to use your ZOLEO
communicator for some time for a low monthly fee. Suspending your service allows you to
reactivate at any time and preserves your ZOLEO email address and SMS number along with
your message history. You can also cancel your subscription if you no longer intend to use the
ZOLEO communicator. This can all be managed from your ZOLEO online account.
WARNING:
Fees may apply to a suspension or cancellation, so check the details of your current
pricing plan, listed in your online account.
If you suspend or cancel your subscription:
• All messages that were sent and received on a linked ZOLEO App before the suspension or
cancellation will still be visible on the Chats screen of the ZOLEO App.
• You will NOT be able to send or receive any new ZOLEO SMS or email messages and your
ZOLEO communicator will not be able to connect to the satellite network.