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LIP-9002 User Guide - ST

Call Handling

5.1

Call Transfer: Sending a call to a different
destination

You can send an active call to another station or other resource of the
system,

Call Transfer

. You can screen the transfer with the receiving party

(

Screened Call Transfer

) or complete the transfer without screening

(

Unscreened Call Transfer

Transferred calls, internal or external, are place in

Transfer Hold

. These

calls will receive Music on Hold (

MOH

) and will recall if not answered in a

timely manner.

If an

Unscreened Transfer

call encounters an error or DND, it may

immediately recall at your Station.

DSS/BLF flexible buttons may be employed to transfer calls.

To Transfer an active call:



Press the TRANSFER (PGM) button,



Call the party to receive the transfer,



Unscreened Call Transfer- Hang-up,



Screened Call Transfer- When call is answered or Splash tone is heard,

announce the call then hang-up.

5.2

Call Hold: Placing a call in a waiting state

You may place an active Internal or External call in one of several holding
states. In System Hold, other non-restricted stations may pick-up the call.
In Exclusive Hold, only the holding station may pick-up the call.

The system is assigned a preferred hold type (System or Exclusive). You
may override this

Hold Preference

by pressing the HOLD (SAVE) button

twice.

Содержание LIP-9002

Страница 1: ...LIP 9002 User Guide Please read this user guide carefully before operating your set Retain it for future reference ...

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Страница 3: ...fications at any time without notice The information furnished by Ericsson LG Enterprise in this material is believed to be accurate and reliable but is not warranted to be true in all cases Ericsson LG Enterprise and iPECS are trademarks of Ericsson LG Enterprise Co Ltd Document Information Issue Date Description of Changes 1 0 July 11 2014 New product release 1 1 August 27 2014 General update 1 ...

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Страница 5: ...ions 4 1 5 LIP 9002 PHONE INSTALLATION 6 1 5 1 Wall Mount 7 1 6 ENTERING TEXT 8 2 USING THE LCD SPEAKERPHONE 10 2 1 USING THE LCD 10 2 2 USING THE SPEAKERPHONE 10 3 RECEIVING CALLS 12 3 1 ANSWERING A CALL WHILE IDLE 12 3 2 RESPONDING TO A CALL WHILE BUSY 13 3 3 USING ANSWERING MACHINE EMULATION AME 13 3 4 DIFFERENTIAL RING SIGNALS 14 3 5 ANSWERING CALLS AT NIGHT 15 3 6 ANSWERING CALLS TO OTHER STA...

Страница 6: ...estrictions at a phone 25 4 3 USING DIRECTORY 25 4 3 1 Using Last Number Redial LNR 25 4 3 2 Using and Entering Saved Number Dial 26 4 3 3 Using System Speed Dial Numbers 26 4 3 4 Using Station Speed Dial Numbers 26 4 3 5 Using Dial by Name and Entering Your Name 27 4 3 6 Using Automatic Called Number Redial ACNR 28 5 CALL HANDLING 30 5 1 CALL TRANSFER SENDING A CALL TO A DIFFERENT DESTINATION 30 ...

Страница 7: ...USING INTERNAL EXTERNAL AND MEET ME PAGING 39 8 4 PUSH TO TALK PTT PAGE 40 8 5 WAKE UP ALARM 41 8 6 ALARM DOOR BELL 42 8 7 SYSTEM VOICE MEMO 42 9 FEATURES FLEX BUTTONS 44 9 1 ENTERING STATION PROGRAM DATA 44 9 2 ASSIGNING FEATURES TO FLEX BUTTONS 44 9 3 NETWORK CONFIGURATION 45 USEFUL INFORMATION 47 DISPOSAL OF YOUR OLD APPLIANCE 47 IMPORTANT SAFETY INFORMATION 47 REGULATORY INFORMATION 49 EU 49 U...

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Страница 9: ... are provided here for indicative purposes Explanation of Symbol or Word The following are symbols used in this guide Information presented with these symbols must be observed for correct use of the LIP 9002 CAUTION This mark warns of a situation in which light injury or product damage hardware software or data damage could occur if the instructions are not followed NOTE A note provides additional...

Страница 10: ... straightforward The guide starts with the simpler operations of the iPECS Phone Speakerphone moves on to receiving and placing calls and then to more advanced features Each section includes a brief description of each feature and step by step operating instructions The operations shown in this guide use the System s base default Numbering Plan Your specific Numbering Plan may be different Some fe...

Страница 11: ...IP 9002 phone shown below incorporates the latest in VoIP technology and user interface to provide you with a cost effective simple to use productive communications tool The LIP 9002 includes a 2 line 128 by 32 dot matrix graphic LCD Features and functions of your iPECS are accessed using the fixed or flexible buttons or dial codes entered from the dial pad In the remainder of this User Guide the ...

Страница 12: ... is a brief description of each of the control buttons and indicators on the LIP 9002 Phone 1 Ring Message Indicator Illuminates when ringing or message waiting 2 LCD Display the display indicates status dialing directories and text message information 3 Handset Use to answer a call using the handset 4 Speaker Lets you hear the caller s voce in speakerphone mode ...

Страница 13: ...ad mode displays in the lower right corner ABC abc or 123 Speed button Use to assigns your speed dial numbers Message Call Back button When the MWI LED indicates you have a message use to access your Voice Mail server Initiates call back request when calling a busy station call is completed when busy station returns to idle status Headset button When using a headset this button toggles the headset...

Страница 14: ...on of the phone and the LAN wall jack as shown in B 3 When needed your desktop PC can be connected to the PC LAN port of the phone Connect a Cat 5 cable not provided between the PC s LAN port and the PC LAN port of the LIP 9000 phone as shown in C 4 If your LAN port does not support Class 2 Power over Ethernet PoE you must install the optional AC Power adaptor Note do not connect the power adaptor...

Страница 15: ... Wall Mount for additional details The LIP 9002 phone can be wall mounted The following instructions describe how to perform a wall mount installation 1 If installed remove the foot stand from the Phone 2 Connect all wiring to the Phone as described in 1 5 LIP 9002 Phone Installation Connect the Phone side wiring only 3 Align the wall mount bracket not included over the back of the phone then pres...

Страница 16: ...tiple times based on the character position on the button For example the letter C is the third letter on the digit 2 thus to enter a C the dial pad digit 2 would be pressed 3 times You can enter upper or lower case letters symbols or numeric characters The entry mode is controlled with the TRANSFER PGM button The entry mode is indicated in the LCD of your phone as ABC abc or 123 The chart below m...

Страница 17: ...LIP 9002 User Guide ST 9 NOTE The DND button deletes the last character The TRANSFER PGM button changes the input mode ABC abc or 123 ...

Страница 18: ...f The Headset icon indicates headset state when shown the headset is active The Wake Up icon indicates one or more alarms are saved 2 2 Using the Speakerphone Activate the iPECS Speakerphone at any time except for Paging in place of lifting the handset to receive or place calls Additionally you may switch between the handset and Speakerphone during a call By keeping the handset Off hook the Group ...

Страница 19: ... the phone To use the Speakerphone to answer or place a call Press the SPEAKER button the phone goes off hook and sends audio to the speaker and from the microphone To control the volume of the Speakerphone or handset Press the VOL button To mute the microphone Select the MUTE button To turn off Mute turn the microphone On Press the MUTE button To activate Group Listen while on an active handset c...

Страница 20: ...ers you may also receive Station Call Coverage calls Calls placed on Hold including Transfers parked calls etc will recall if left on hold for too long ICM Voice Announce calls are answered based on the ICM Signaling mode at the receiving phone in Hands free HF mode after the splash tone and announcement speak normally into the microphone In the Privacy PV mode lift the handset to respond You can ...

Страница 21: ...to announce a call while you are busy 3 3 Using Answering Machine Emulation AME When your phone is allowed AME your calls are connected to your Voice Mail directly and like a normal Answering Machine the caller s voice is played over your speaker as it is recorded in the mailbox Thus you can screen the call before answering There are two methods of notification and call screening provided Ring or ...

Страница 22: ...6 tones four are downloaded from the system and the remaining 12 are stored in the phone s memory To download a Ring Tone from System memory Press the TRANSFER PGM button Dial 1 for Ring Tones Dial 5 for Ring Tone download Dial the phone s memory location to receive the tone 5 8 Dial 0 9 for the desired tone number the selected tone is heard Press the HOLD SAVE button to download the tone to your ...

Страница 23: ...rected Call Pick Up or answer the oldest call ringing at a station in your station group Group Call Pick Up You may assign a flexible button with the Group Call Pick Up code for one touch access NOTE Pick Up will not answer calls on the ringing station s Private Line unless the line appears on your phone To answer a call ringing at another station Lift the handset Dial 77 the Directed Call Pick Up...

Страница 24: ...3 8 1 Forwarding calls to another Station or Voice Mail Incoming calls may be diverted to other resources of the system Resources include other stations the built in Voice Mail and External Voice Mail Your LCD and the LCD of the LIP phone receiving the call indicate the forward status Call Forward can be activated from your phone or from a different station Call Forward Remote You may define the c...

Страница 25: ... Forward from a different phone within the System Call Forward Remote Lift the handset Press the SPEAKER button and the DND button Dial 0 the Remote Call Forward code Dial your Authorization code Station number Password Dial the type of forward code 1 4 Dial the destination number To deactivate Call Forward Remote Lift the handset Press the SPEAKER button and the DND button Dial 0 the Remote Call ...

Страница 26: ... Call Forward Off Premise forward to an external number from a different phone within the System Lift the handset Press the SPEAKER button and the DND button Dial 0 the Remote Call Forward code Dial your Authorization code your Station number Password Dial the type of Forward code 1 4 Press the SPEED button Dial the Speed Dial bin number Replace the handset return to idle To activate Call Forward ...

Страница 27: ... AT hh mm Message 02 ON VACATION AT DATE mm dd Message 03 OUT OF OFFICE RETURN AT TIME hh mm Message 04 OUT OF OFFICE RETURN AT DATE mm dd Message 05 OUT OF OFFICE RETURN UNKNOWN Message 06 CALL enter up to 17 digits Message 07 IN OFFICE STA xxxx Message 08 IN MEETING RETURN AT TIME hh mm Message 09 AT HOME Message 10 AT BRANCH OFFICE To activate Text Message Forward Press the TRANSFER PGM button ...

Страница 28: ...0 LIP 9002 User Guide ST Dial User Program feature code 52 Enter your Message contents up to 24 characters Refer to 1 6 Entering Text Press the HOLD SAVE button to save the message for text entry details ...

Страница 29: ...e single touch of a button The button LED will display the other station s status ON busy OFF idle When you go off hook you may connect to another station or system resource automatically This Prime Line Preference may be immediate or delayed allowing you to take other actions during the delay Otherwise you may press another flexible button before going off hook to override Prime Line Preference I...

Страница 30: ...Callback wait on hook for a busy station Press the MESSAGE CALL BACK button and hang up To make a Voice Over announcement to a busy station Dial After the Splash tone is heard begin speaking 4 1 2 Leaving a Message Wait If the called user does not answer or is in DND mode you may leave a Message Wait The called user will receive a Station Message Wait indication To activate Message Waiting When ca...

Страница 31: ...ling for banking services etc When placing a point to point IP call you must dial an IP address using the button in place of the dot If Least Cost Routing is set up the number you dial will be analyzed and the system will place the call on the least expensive route You may be assigned dialing and or Line Access Restrictions in which case you will receive error tone if you attempt to dial or access...

Страница 32: ... hook when the line is available the Station will be notified ringing 4 2 3 Account Codes Tracking External calls for billing In some cases you or your company may desire to track calls for billing or other purposes You may enter an Account Code which is output from the system in the SMDR report You may have an Account Code flexible button Refer to section 9 2 Assigning Features to Flex Buttons To...

Страница 33: ...e Press the HOLD SAVE button 4 2 5 Temporarily override dialing restrictions at a phone Override the dialing restrictions at any phone by activating Walking COS When active Walking COS applies your Class of Service for the call Note you must activate Walking COS for each call To activate Walking COS Press the TRANSFER PGM button Dial 23 the Walking COS code Dial your Authorization Code station num...

Страница 34: ...ups called System Speed Zone Groups In this case you may access some numbers and not others and your dialing restrictions may be invoked Only an Attendant can assign System Speed Dial numbers To place a call using System Speed Dial Lift the handset Press the SPEED button Dial the desired System Speed Dial bin number Bin numbers should be available from your iPECS system administrator 4 3 4 Using S...

Страница 35: ...h the number for Dial by Name To place a call using Station Speed Dial Press the SPEED button Dial the desired Station Speed Dial bin number 000 099 Or Press the assigned Station Speed Dial button To enter a Station Speed Dial number with outside Line and Name Press the TRANSFER PGM button and the SPEED button Dial the desired Station Speed Dial number Select dial the outside line or group number ...

Страница 36: ...ress the TRANSFER PGM button Dial 74 Station User Name code Enter the Name up to 20 characters Use the DND button to delete a character For details on character entry see 1 6 Entering Text 4 3 6 Using Automatic Called Number Redial ACNR When making an external call and a busy signal is received Automatic Called Number Redial ACNR will retry the number until the call is connected the feature is can...

Страница 37: ...LIP 9002 User Guide ST 29 To cancel the ACNR request Press the assigned REDIAL flexible button ...

Страница 38: ...error or DND it may immediately recall at your Station DSS BLF flexible buttons may be employed to transfer calls To Transfer an active call Press the TRANSFER PGM button Call the party to receive the transfer Unscreened Call Transfer Hang up Screened Call Transfer When call is answered or Splash tone is heard announce the call then hang up 5 2 Call Hold Placing a call in a waiting state You may p...

Страница 39: ...buttons To switch between two calls Broker Call Press the desired outside line button 5 4 Joining Multiple People in a Conference You can establish a Conference with up to 3 parties or when your system is equipped with the Conference Module 32 parties can be joined in a conference Check with your system administrator to determine if your system is equipped with the Conference module The other part...

Страница 40: ...on to establishing an ad hoc Conference up to 9 Conference Rooms can be set up letting up to 32 parties converse when using a Conference module When setting up a Conference Room a password can be designated for invited parties internal and external parties to use for accessing the established Conference Room To set up a Conference Room Press the TRANSFER PGM button Dial 53 to create a Conference R...

Страница 41: ...ed user of a parked call Parked calls are subject to Hold Recall after the Call Park timer To park an active external call Press the TRANSFER PGM button Dial the Park Orbit number Return to idle To retrieve a parked call Lift the handset Dial the Park Orbit number 5 6 Two Way Record Recording a call You may record an active external conversation in your Voice Mailbox A flexible button assigned for...

Страница 42: ...e indicates the number of each type of messages ST CL VS VM FS MS 001 000 005 000 000 002 Dial 1 to select ST Station Message Wait Press the MESSAGE CALL BACK button to return a call for the oldest station message 6 2 Getting Voice Mail Messages When callers are sent to your Voice Mailbox they can leave a voice message as part of the integrated built in Voice Mail service the iPECS Feature Server ...

Страница 43: ...umber and password Follow the voice prompts to manage your messages At completion of your session hang up to return to idle To access your Voice Mailbox from a Remote Location Call the telephone number of the outside line assigned for answer by the Auto Attendant At answer dial to receive the Station Password prompt Dial your Mailbox number and password to receive the Number of Messages prompt Fol...

Страница 44: ...s Press the MESSAGE CALL BACK button which will display the message summary The top line indicates the type of message and the bottom line indicates the number of each type of messages ST CL VS VM FS MS 001 000 005 000 000 002 Dial 6 for short messages MS the first SMS messages in shown in brief Scroll to view the condensed messages then dial the message number to view the entire SMS message You m...

Страница 45: ... by a built in auto attendant Upon answer dial station number To access system resources remotely Call the system s DISA outside line check with your system administrator Await answer and if required dial your authorization code station number and password Dial as needed for the desired system resource 7 2 Mobile Phone Extension When away from your desk or office you can place and receive iPECS ca...

Страница 46: ...e Caller ID answer the call and return intercom dial tone Place the internal or external iPECS call as normal To Transfer a call from the mobile extension using the iPECS Dial while on an iPECS call Dial the desired station the call is transferred and the mobile phone returns to idle Reconnect to the transfer by pressing the key NOTE This feature is only available when the DID number is serviced b...

Страница 47: ... SAVE button to cycle through the BGM selections 8 3 Using Internal External and Meet Me Paging You can broadcast announcements to other stations and or external speakers Stations are assigned to receive announcements from one or more of the Internal Page Zones In addition the system can send announcements to External Page Zone ports that can be connected to external speakers Your iPECS System per...

Страница 48: ...d Page zone If assigned after the page warning tone make announcement To queue for a busy Page Zone Press the MESSAGE CALLBACK button Replace the handset returning to idle To answer a Meet me Page Lift the handset Dial 544 the Meet Me Page code 8 4 Push To Talk PTT Page iPECS Phones can be assigned as a member of one or more of the system s nine Push To Talk PTT page groups You login or logout of ...

Страница 49: ...Alarm activates one time on the assigned date and time 2 Alarm repeats daily Monday through Friday 3 Alarm repeats daily Monday through Saturday 4 Alarm repeats daily each day of the week To set the Wake Up Alarm clock Press the TRANSFER PGM Dial 41 the Alarm register code If requested enter the Wake up alarm index number 1 to 5 Dial the desired 2 digit hour 24 hour mode then the 2 digit minute fo...

Страница 50: ... contact through dial codes or a flexible button assigned with the Door Open code To terminate the Alarm signal Dial 565 the Alarm Stop code To activate the Door Open contacts Lift the handset Dial the Door Open code and contact number 8 7 System Voice Memo The integrated Voice announcement module incorporates several Voice Memos to provide you with general information such as station number date ...

Страница 51: ... memo is heard Date is May 2nd Time is xx xx pm To hear Station Number Prompt Dial the Voice Memo code 662 or 662 The Station Number memo is heard This is station 150 To hear Station Settings Dial the Voice Memo code 663 or 663 Station Status Memo is heard NOTE Only activated features are announced ...

Страница 52: ...e TRANSFER PGM Dial the desired User Program codes Press the HOLD SAVE 9 2 Assigning Features to Flex Buttons You may assign features and functions to the flexible buttons on your iPECS Phone and may be able to assign outside line buttons Flexible buttons may be assigned for most features providing One Touch feature activation For example a flexible button may be assigned to access the Account Cod...

Страница 53: ...f a Flexible Numbering Plan Code enter the code and press the HOLD SAVE button For a User Program code press the TRANSFER PGM button enter the User Program code then press the HOLD SAVE button 9 3 Network Configuration The Network Configuration menu affects the connection of your phone to your local area network it is intended for access by trained technicians only The structure of the Network Con...

Страница 54: ...ton and 78 Enter the password Navigate with the VOL buttons to move between menus Enter the appropriate data for the item Press HOLD SAVE button to save each setting Press the SPEAKER button then press the HOLD SAVE button to exit the configuration save the new settings and reboot the phone ...

Страница 55: ... product Important Safety Information To prevent unexpected danger or damage please read this information before installing or attempting to repair you phone Warning and Caution information is provided to alert the consumer of known dangers Warning To reduce the possibility of electric shock do not expose your phone to high humidity areas such as a bathroom swimming area etc Caution Use only Erics...

Страница 56: ...sty damp or subject to vibration 4 Choose a site for the phone that is well ventilated and dry 5 Do not plug multiple plug packs into one power outlet This may result in the plug overheating and may result in a fire or plug pack failure 6 Do not put heavy things on the phone 7 Do not drop or throw the phone 8 Static electricity discharge will damage electronic components 9 Keep out of direct sunli...

Страница 57: ...mful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or televisi...

Страница 58: ...ding to the Canadian regulations CAUTION Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Open Source Software Notice This following GPL General Public License software used in this product is subject to the GPL License Agreements You can obtain a copy of the...

Страница 59: ...or a charge covering the cost of performing such distribution such as the cost of media shipping and handling upon e mail request to Ericsson LG at opensource ericssonlg com This offer is valid for a period of three 3 years from the date of the distribution of this product by Ericsson LG Enterprise ...

Страница 60: ......

Страница 61: ... due to continued progress in methodology design and manufacturing Ericsson LG Enterprise shall have no liability for any error or damage of any kind resulting from the use of this document www ericssonlg enterprise com Ericsson LG Enterprise Co Ltd 2014 Posted in Korea ...

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