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nano3G AP Installation Manual

Troubleshooting

N3G_INST_300 v14.0 for N3G_2.85 © ip.access Limited 2012

Page 69

Troubleshooting

This section covers the following topics that may be useful for troubleshooting APs during
installation and commissioning:

•

8.1 LED Status Indicators

•

8.2 nano3G E8 AP or E16 AP Does Not Start Up

•

8.3 Factory Reset

•

8.4 Options for a Low Bandwidth Connection

For more information on AP troubleshooting, see [TRB_300].

8.1

LED Status Indicators

8.1.1

nano3G E8 AP and nano3G E16 AP LEDs

The following table shows the meaning of the status indicators under normal and fault
conditions.

Off

The AP is not provisioned, it has no IP address. This may be a
temporary condition when the AP is switched on for the first time, or
after factory reset.

Green

The AP is provisioned and unlocked, it is connected to the AC and is
providing service.

Flashing green
(evenly, slowly)

The AP is provisioned but has lost connection to the AC, for example
because the AC is not available or there is a DNS problem.
The AP is locked.

Flashing green
(evenly, fast)

The AP has been reinitialized (the reset button was pressed but for
less than 5 seconds).

Off, with short
green blinks on

Factory reset is in progress in the AP (the reset button was pressed
for more than 5 seconds).

On, with short
green blinks off

Software download is in progress to the AP.

Содержание nano3G AP

Страница 1: ...nano3G AP Installation Manual N3G_INST_300 14 0 ip access Ltd Building 2020 Cambourne Business Park Cambourne Cambridgeshire CB23 6DW United Kingdom www ipaccess com...

Страница 2: ...n permission which may be subject to conditions The documentation and or software may provide links to Web sites and access to content products and services from third parties ip access is not respons...

Страница 3: ...Jun 2010 AM4 7 1 Updated regulatory information for Band 1 E8 AP 10 Jan 2011 AM4 8 0 Re released for N3G_2 0 with minor changes from approval comments 10 Jan 2011 AM4 9 0 Consolidated version history...

Страница 4: ...3 2 3 2 nano3G S8 AP Physical Requirements 15 2 3 3 nano3G S8 AP IP Bandwidth Requirements 16 2 3 4 nano3G S8 AP Sundry Installation Equipment 16 2 4 nano3G E8 AP and nano3G E16 AP Site Requirements 1...

Страница 5: ...te Commissioning 43 5 6 2 Finished Advance Commissioning 43 6 nano3G AP Hardware Installation 44 6 1 Warnings and Regulatory Information 44 6 2 nano3G S8 AP Hardware Installation 45 6 2 1 Unpack the n...

Страница 6: ...t Up 69 8 5 Factory Reset 70 8 5 1 nano3G S8 AP Factory Reset 70 8 5 2 nano3G E8 AP and nano3G E16 AP Factory Reset 71 9 nano3G AP and PSU Regulatory Information 72 9 1 Warnings and Cautions 72 9 2 Re...

Страница 7: ...is organised as follows This introduction An overview of AP installation including installation requirements for all AP variants and specific requirements for each AP model AP pre provisioning in the...

Страница 8: ...renced in REF_300 in line with the stipulations of their authors 1 5 Terminology Common nano3G System terminology is defined in REF_105 For additional 3G terminology see 21 905 INST_440 nano3G NOS Ser...

Страница 9: ...a site and AP object on the serving NOS Server that will contain the AP s configuration If an AP attempts to connect to its serving NOS Server but the NOS Server has not yet been provisioned with sit...

Страница 10: ...neer can make test calls immediately Note For some deployment scenarios APs may be setup by end users Generally this may be the case for plug and play residential deployments where the end user has so...

Страница 11: ...quirements in its installed location Take the following points into consideration for the physical location of an AP All AP models must be installed so that they are upright to ensure proper air will...

Страница 12: ...st message to uniquely identify the AP within the AC The value is also combined with the RNC ID to give the 28 bit UC Id also known as TR 196 CellID that is used on air in SIB3 RNC ID RNC ID of the AC...

Страница 13: ...load this into the target AP and then make suitable adjustments from the NOS Client See OPM_300 for neighbour list configuration Note In the static neighbour list the list must be ordered by best firs...

Страница 14: ...election Method Determines whether values for cell parameters such as UARFCN LAC RAC and CPICH TX Power are selected by Network Listen NWL or are configured via the management system The default is co...

Страница 15: ...via the NOS Create Site Wizard This is can be an alternative or in addition to using settings from an existing AP or using a template Additional configuration files can be loaded against the AP object...

Страница 16: ...rminal User name and password for the AP web server if necessary contact customer support at ip access for the current user name and password For commissioning the AP IP Address or FQDN of the serving...

Страница 17: ...g the relevant sdp file must be present on the commissioning terminal ATAS File If there is a requirement to update the trust anchors in the AP during commissioning the relevant sdp file containing th...

Страница 18: ...ied POE splitter which requires a Power over Ethernet connection to the splitter A site for the AP Wall mount location or Stable surface for free standing installation 2 3 1 nano3G S8 AP Power Require...

Страница 19: ...r available from ip access to power the AP Power over Ethernet POE requires the use of a power inserter and a splitter The power inserter is positioned close to the backhaul network connection and mai...

Страница 20: ...gage in keyhole slots in the rear surface of the AP The POE splitter in turn attaches to a wall or partition using two screws The unit must be vertical to ensure that air can circulate freely around i...

Страница 21: ...ices up to 14 4 Mbps Note If the available bandwidth on site does not meet the requirements see the Troubleshooting section N User Configuration8 2 3 4 nano3G S8 AP Sundry Installation Equipment To mo...

Страница 22: ...E8 AP and E16 AP Power Requirements Maximum expected power consumption 20 Watts Rated 12V on the DC input or 48V DC on the POE input The nano3G E8 AP and E16 AP support the following power options Po...

Страница 23: ...ip access complies with LPS requirements in accordance with IEC EN 60950 1 2 4 2 nano3G E8 AP and E16 AP Physical Requirements A nano3G E8 AP or E16 AP is installed by attaching its mounting plate to...

Страница 24: ...ownlink 17Mbps Uplink 1 9Mbps This will deliver up to 16 voice calls and HSDPA services up to 14 4 Mbps Note If the available bandwidth on site does not meet the requirements see the Troubleshooting s...

Страница 25: ...object for an AP The physical AP will be matched to the AP object according to its serial number The configuration data for the AP object is stored on the AP s serving NOS Server When a commissioned...

Страница 26: ...lect Nano 4 3G AP SR2 0 as this is not supported in N3G_2 85 Note If they are present do not choose either of the choices for SR1 2 PRE SR2 0 These are only used for APs running software from a releas...

Страница 27: ...ected AP This uniquely identifies the AP object within the object hierarchy on this NOS The AP object must be the same type of AP object as has been selected for the new site 7 Click OK and the DN wil...

Страница 28: ...chosen configuration file must be the same type of AP object as has been selected for the new site For information on preparing an configuration file for an AP see section 4 Select a Local File 9 Cli...

Страница 29: ...ally the template can contain a reference configuration for the AP according to the AP s intended location and or usage For information on working with templates see OPM_415 14 To use a template click...

Страница 30: ...ype a numeric ID This must also be unique within the parent BSMIS object and hence is unique within the HNB GW that is the AC This could be the same as the Site ID depending on the network policy in p...

Страница 31: ...rget AC That is the AC associated with the parent AC Detail object The RNC Id is also copied but this is not shown in the wizard SAI SAC and SAI LAC If an existing AP template or file was chosen the t...

Страница 32: ...AP will use Network Listen results to automatically select its parameter settings in an attempt to choose optimal settings for its detected RF environment enter multiple sets of values for each list T...

Страница 33: ...2 85 ip access Limited 2012 Page 27 29 Enter a valid LAC RAC combination that this AP can use according to network planning for this AP For example Multiple RACs can be configured for each LAC At leas...

Страница 34: ...Limited 2012 Page 28 31 If the list is empty click the button to add a new entry to the list For example 32 Drill down into the list entry For a new list item all the values will be zero as in this ex...

Страница 35: ...o3G AP N3G_INST_300 v14 0 for N3G_2 85 ip access Limited 2012 Page 29 A progress bar will be displayed while the objects are created The site and the AP object will be added under the BSMIS APs Per AC...

Страница 36: ...ration files and or templates in addition to any file and or template already loaded in the Create Site Wizard 3 3 1 Load a Configuration File for the AP For information on preparing a configuration f...

Страница 37: ...the file name is shown in the Load Attributes wizard Click Next 8 By default the operation is scheduled for Now so click Finish to load and apply the configuration settings 9 Repeat as needed if there...

Страница 38: ...0 for N3G_2 85 ip access Limited 2012 Page 32 3 Right click Templates select Copy of Service Manager and then select Apply Template 4 Select the Template Operation Package 5 Click the Edit button for...

Страница 39: ...33 7 Click the check box next to the AP object All of the AP s ancestor objects are also selected 8 Click OK to set the target object and return to the Apply Template wizard 9 Click OK The attribute...

Страница 40: ...are the complex attributes that have multiple levels within the Navigation and Properties panes To work with compound attributes in a configuration file it is recommended to use the structure in the O...

Страница 41: ...le as described in section 4 2 and inspect its content 4 2 Create a Configuration File for nano3G APs 4 2 1 Save Attributes to File for One AP A configuration file can be created from an existing AP I...

Страница 42: ...ion to make a backup of the configuration attributes for all APs within the AC BSMIS of one AC One configuration file will be saved for all AP objects below the selected AC BSMIS object The file name...

Страница 43: ...e button to choose a suitable directory on the client computer for saving the AP configuration file the browser dialogue can also create new directories 5 When a suitable directory has been selected o...

Страница 44: ...puter used for commissioning Note For residential deployments commissioning should have already been done at the factory or by the supplier If in doubt contact the supplier for confirmation Where an A...

Страница 45: ...hese options 2 Connect the commissioning terminal directly to the AP with an Ethernet cable 5 2 2 Start up a nano3G E8 AP or E16 AP 1 To power up a nano3G E8 AP or E16 AP typically do one of the follo...

Страница 46: ...d hold the reset button Initially the service LED blinks rapidly When the service LED changes from blinking rapidly to blinking slowly release the reset button The LED continues to flash slowly until...

Страница 47: ...nano3G AP Installation Manual Commission a nano3G AP N3G_INST_300 v14 0 for N3G_2 85 ip access Limited 2012 Page 41 After entering the correct user name and password the Connection Config page appears...

Страница 48: ...must be present on the commissioning terminal Setting up a web server for this purpose on the commissioning terminal is outside the scope of this manual 5 4 1 Optional Software Download Use the SW Dow...

Страница 49: ...are download but do not restart the AP It is not necessary to restart the AP once it is already running the updated software This ensures the AP does not have old software on the standby bank Hence if...

Страница 50: ...en it is not necessary to re download the ATAS package so skip to section 5 5 17 In the text box enter the URL for the SDP file stored on the commissioning terminal which contains the required ATAS bu...

Страница 51: ...re completing the Connection Config page 23 If static IP is required click the IP Config link on the left The IP Configuration page appears 24 Click the Static Config radio button 25 Edit the IP Addre...

Страница 52: ...The NTP and CRL servers must be accessible to the AP on start up before it has established an IPsec tunnel to the Security Gateway 29 To save the configuration click Apply Changes Note At this point i...

Страница 53: ...2 Page 47 At this point the commissioning web page is no longer accessible If there are configuration errors that prevent the AP connecting to its serving NOS Server the commissioning procedure must b...

Страница 54: ...ommissioning If commissioning has been done in advance of sending the AP on site it is advisable to ensure that the AP will connect to its serving NOS Server prior to sending the AP on site To do this...

Страница 55: ...described 6 2 nano3G S8 AP Hardware Installation 6 3 nano3G E8 AP and E16 AP Hardware Installation Note If possible the engineer should stay on site until the AP is brought into service ready to make...

Страница 56: ...ntain the following nano3G S8 AP unit nano3G S8 AP stand Plus any combination of the following items according to the options ordered Mains adaptor unit POE injector unit and suitable mains cable POE...

Страница 57: ...eded However this means that the mains socket providing power to the AP must be within reach of the cabling included with the supplied PSU less than 2m POE Injector and Splitter This improves flexibil...

Страница 58: ...t the total cable run from the POE switch to the AP is within the Ethernet limit of 100m 6 2 4 Mount the nano3G S8 AP Note The nano3G S8 AP should be installed in a position so that it is at least 2m...

Страница 59: ...he nano3G S8 AP on a Stand 1 Plug the Ethernet cable and the power cable into the AP or plug the cables from the POE splitter into the AP 2 Slide the AP onto the stand 3 Place the AP on its stand on a...

Страница 60: ...he Ethernet cable and the power cable into the AP Note If using the POE splitter when wall mounting the AP it is recommended to mount the AP directly on the POE splitter as in the following section In...

Страница 61: ...two holes 66mm 2 6in apart horizontally for the two screws 2 Secure the splitter unit to the wall using two screws Ensure that the Ethernet socket is at the top 3 Plug the Ethernet cable into the top...

Страница 62: ...es Box contents may vary but typically the box should contain the following nano3G E8 AP or E16 AP unit with wall bracket attached Extraction tool for removing the AP from its wall bracket Injector un...

Страница 63: ...nd E16 AP have two removable covers The top cover goes over the antennae and the bottom cover goes over the cable sockets 1 Place the unit on a flat surface 2 Press the sides of the unit next to the c...

Страница 64: ...e Connections Two power supply modules are available from ip access designed for use with the ip access nano3G E8 AP and E16 AP that are compliant with the IEEE 802 3at standard The POE injector as su...

Страница 65: ...uipment that can take advantage of POE PSU and LAN When a suitable PSU is used to power the AP see section 2 4 1 the POE injector unit is not needed However this means that a mains socket providing po...

Страница 66: ...ation floor plan produced at the network planning stage For example it must take into account that all APs must be at least 2m from any mobile equipment The network wiring must be complete before the...

Страница 67: ...ained to allow the AP to be fitted to the bracket Allow at least 100mm from the bracket to the top of wall and 120mm from the side of the bracket to a side wall 3 Mark the position of the four screw h...

Страница 68: ...N3G_INST_300 v14 0 for N3G_2 85 ip access Limited 2012 Page 62 5 Slide the nano3G E8 AP or E16 AP onto the bracket and ensure that the retaining spring engages into the indent at the rear of the unit...

Страница 69: ...r POE switch into LAN1 or Plug an Ethernet cable from a switch gateway no POE into LAN1 and an optional power supply into the 12V DC input Note Do not connect an Ethernet cable to LAN2 This will have...

Страница 70: ...tion 2 Find the required AP within the AP area Find the AC the AP is connected to i e the BSMIS APs Per AC object then locate the AP within its Site Hence drill down to the AP like this Root APs BSMIS...

Страница 71: ...Download URL box and enter the URL of the required SDP file using the following URL pattern http server download sw filename sdp Where server is the IP address or host name of the required NOS Server...

Страница 72: ...y by subsequent configuration changes The files are saved in var lib ipaccess data auto ap backup 7 2 3 Network Listen and Frequency Correction 1 If not already logged in login to the NOS Client with...

Страница 73: ...e Once the AP has the latest software image any additional configuration is complete and any frequency correction has been applied it is ready for service In most cases a correctly pre provisioned AP...

Страница 74: ...own to the AP like this Root APs BSMIS APs Per AC Site relevant AP 3 In the Navigation Pane select the 3G AP Diagnostics Package and drill down into the Diagnostic Tuning attribute 4 Click the button...

Страница 75: ...under normal and fault conditions 3G Off The AP is not provisioned it has no IP address This may be a temporary condition when the AP is switched on for the first time or after factory reset Green Th...

Страница 76: ...OK Flashing green Indicates activity on the network at 100Mbps speed that is the nano3G AP is sending and or receiving data across the LAN Amber The 10Mbps connection is OK Flashing amber Indicates a...

Страница 77: ...Security Gateway address only relevant when IPsec is enabled Remote traffic selector address and netmask only relevant when IPsec is enabled Therefore executing a factory reset will mean that the AP w...

Страница 78: ...ntil the factory reset commences then it blinks slowly 200ms on 200ms off When the factory restore process is complete the LED extinguishes and the AP automatically reboots takes the fixed IP address...

Страница 79: ...ff until the factory reset commences then it blinks slowly 200ms on 200ms off When the factory restore process is complete the LED extinguishes and the AP automatically reboots takes the fixed IP addr...

Страница 80: ...on Control Package from the Navigation Pane 3 Select the attribute maxNumCellDchUesOverride and set to the relevant value 4 Click Apply to save changes 8 4 2 Dynamic Backhaul Management DBM The DBM fe...

Страница 81: ...D must have Full Access rights to the AP Hence find Root APs BSMIS APs Per AC Site relevant AP 2 Select 3G AP Load Control Package from the Navigation Pane 3 Select the attribute max Downlink Backhaul...

Страница 82: ...l or use the nano3G AP or its power supply near open water Do not spill liquids of any type on the nano3G AP or its power supply WARNING Do not use liquid solvent or aerosol cleaning agents on or near...

Страница 83: ...lled adjacent to unshielded electrical or electronic devices such as unshielded speakers WARNING Do not install the nano3G AP in a position where the power supply cable or network cable may cause a tr...

Страница 84: ...nstalled and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interfer...

Страница 85: ...ce documentation may be obtained in writing from IP Access Ltd Building 2020 Cambourne Business Park Cambourne Cambridge CB23 6DW UK 9 2 3 Safety Standards IEC 60950 1 2005 2nd Edition EN 60950 1 2006...

Страница 86: ...armful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interferenc...

Страница 87: ...0 for N3G_2 85 ip access Limited 2012 Page 81 9 3 3 Safety Standards IEC 60950 1 2005 2nd Edition and EN 60950 1 2006 The POE inserter supplied by ip access complies with LPS requirements in accordan...

Страница 88: ...ual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct...

Страница 89: ...0 for N3G_2 85 ip access Limited 2012 Page 83 9 4 3 Safety Standards IEC 60950 1 2005 2nd Edition and EN 60950 1 2006 The POE inserter supplied by ip access complies with LPS requirements in accordan...

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