IONX Support Center 1-800-621-8442, [email protected]
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303350 Installation Manual E-Series CMU
Confidential
Revision Date: 9-July-18
Revision: H
Process Owner: Engineering
Page 35 of 47
Appendix E: Trouble Shooting
E1. Missed Wake-up Message
If the wakeup message does not show up through TARA within 30-minutes of the magnet being
removed, another message can be forced to be transmitted within 24 hours of the installation
magnet being removed. See Appendix D3 –General Information on “Forcing the CMU to Call.”
E2. Opening and closing the hatch is not triggering an alarm
E.2.1 If CMU was not installed in its final position within the 5-minute mounting period window
after removing the installation magnet, an open/close hatch will not trigger an alarm. Contact the
IONX Support Center (Appendix D) so a Customer Service Representative can correct the home
position of the CMU.
E.2.2 The CMU configuration is not set correctly. The CMU may not have been configured to report
open/close or tilt alarms inside facilities where authorized personal will typically be handling cars.
Contact the IONX Support Center (Appendix D) so a Customer Service Representative can check the
configuration of the CMU.
E3. Unit does not appear on IONXlive.net
E.3.1 If the asset does not appear on IONXlive.net it could be a limitation of the user’s login id.
Contact the IONX Support Center (Appendix D) so a Customer Service Representative can check the
permission level and adjust accordingly.
E.3.2 Initially the asset will be shown on IONXlive.net as the CMU serial number. When the CMU is
associated to an asset, the CMU serial number will be replaced by the car name.
E4. Power up message missing on IONXlive.net
If the CMU misses a power up message but has a recent message showing the current location,
then the CMU is OK to install.
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