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Connection and Signal Quality related Q&A
Q: I successfully installed everything and I can see video and hear audio from my
TV, but the signal is bad and I can not get smooth video and audio quality. What
can I do to get a better signal?
A: First of all, please make sure the distance between the Wireless USB Transmitter and
Wireless Video and Audio Receivers is within 30 feet. Wireless USB technology is a in-
room solution and it does not work beyond 30 feet of range.
Second, please make sure the antenna of your Wireless USB Transmitter keeps a clear-
ance of minimum 3” off the desktop surface and have a good line-of-sight with the Wire-
less Video and Audio Receivers. Due to different home and office setup and unknown
interference, we recommend using the included USB extension cable to connect with the
Wireless USB Transmitter and find a suitable position for good signal.
You can also try to unplug and plug the Wireless USB Transmitter back into your com-
puter to reset the connection. You should see the icon in the Wireless USB Manager
becomes grayed out then color again. Now try to restart the application that you were
using and check if the signal quality improves.
Q: The video and audio signals seem to drop out when I walk in front of the
Wireless USB Transmitter or put my hands around the antenna. What should I
do to get a better signal?
A: It is the most important thing to ensure a good line-of-sight between the Wireless USB
Transmitter and the Wireless Receivers. Therefore, we recommend not putting your
hands or any obstacles between the Wireless USB Transmitter and the Wireless Receivers
to ensure good signal.
Q: I accidentally unplug the power from my Wireless Video Receiver, and the movie
becomes playing on my main display of my computer. How do I bring it back to
the other (extended) monitor?
A: Please stop the movie that is currently playing and close the player on the computer. Plug
in the power adapter back to the Wireless Video Receiver. Restart your movie and you
should be able to drag the movie to the extended monitor.
Q: I accidentally unplug the power from my Wireless Audio Receiver, and the sound
is gone. How do I make it work again?
A: Please stop the movie or music that is currently playing and close the player on the com-
puter. Plug in the power adapter back to the Wireless Audio Receiver. Restart your movie
or music and you should be able to hear the sound again. If this is not working, please
refer to page 61 and make sure the correct audio device is selected on your computer.
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