faults
7
If the hob does not function properly, according to you, please try to solve the problem first by checking the points in the
table below before contacting the customer department.
Fault
Possible cause
Solution
There is a smell of gas near
the hob.
The hob connection is leaking.
Turn off the main gas supply valve. Contact your installer.
A burner does not ignite.
• The plug is not in the socket.
• A fuse is defective/ or switched off
in the fuse box.
• Ignition is dirty/damp.
• The burner parts are not placed
correctly.
• The burner parts are dirty/damp.
• The main gas suplly valve is closed.
• A fault in the gas mains.
• Wrong type of gas used.
• Put the plug into the socket.
• Replace the fuse or switch on the fuse in the fuse box.
• Clean/dry the ignition.
• Refit the burner and watch the openings for the thermocouple
and the ignition.
• Clean/dry the burner parts.
• Open the main gas valve.
• Consult your gas supplier.
• Check whether the gas used is suitable for the appliance.
Contact your installer if it is not correct.
The burner extinguishes
immediately after igniting.
• The control knob has not been
pressed long and/or deep enough
(at least 3 seconds).
• The thermocouple is dirty.
• Keep the control knob fully pressed for at least 3 seconds
between the highest and the lowest flame setting. This can take
longer the first time because of the gas supply.
• Clean/dry the thermocouple.
The burner does not burn
evenly.
• The burner parts are not placed
correctly.
• The burner parts are dirty/damp.
• The wrong type of gas is used.
• Refit the burner and watch the openings for the thermocouple
and the ignition.
• Clean/ dry the burner parts.
• Check whether the gas used is suitable for the appliance.
Contact your installer if it is not correct.
cleaning & maintenance
6
Clean the hob after each use to maintain it in good condition. Food residue can create stubborn stains if not removed
directly after use.
Use a mild cleaning detergent to clean the hob. Burner parts and the pan supports should
not
be cleaned in the dishwasher.
The dishwasher detergent can corrode the materials.
The pan supports, burners and burner caps are removable for easy cleaning
of the hob.
• First clean the control knobs, burners, burner caps and pan supports.
To clean the knobs or around it, only use a damp cloth.
• Check whether the thermocouple and ignition are clean. If necessary use
a toothpick or needle.
• Clean the drip tray.
• Clean everything again with just a damp cloth and dry it thoroughly.
• Refit the burners. Make sure the openings are aligned for the
thermocouple and the ignition.
• Refit the burner caps.
• Refit the pan supports. Place them carefully on the drip tray without
sliding.
PERSISTENT STAINS
Persistent stains on the pan supports and burner caps can best be removed with a fluid detergent or a plastic scouring
sponge.
Never use aggressive cleaning products or sharp objects to clean the hob.
Persistent stains on stainless steel are best removed with a special stainless steel cleaning product. Always wipe in the
direction of the grain to prevent damage to the protective layer.
The surface of the stainless steel drip tray can discolour slightly over time.
Cap
Crown
Burner cup
Spark plug
Thermocouple
20
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English
