User Manual
XC2907-A Portable Reader
37
12. After-sales service method
12.1 After-sales service
Users shall contact our company's Customer Service Center in case of meeting
the indecisive problems when using the portable reader.
Users shall record the following information before contacting our company's
Customer Service Center:
●
Portable reader's model
●
Portable reader's serial number (at the bottom of portable reader)
●
Any alteration made on portable reader or tag;
●
Application software condition of portable reader
12.2 Other items
If our company's Customer Service Center confirms users need to return portable
reader for repair, Customer Service Representative will give you a Return
Merchandise Authorization (RMA). Please write such number outside the return
system packing box and on a note in the packing box. In this way, the items
returned by users will be rapidly processed.
Please return portable reader for repair as per the following steps:
●
Carefully pack the portable reader and its accessories in the original anti-
static foam packing box. If the original packing box is lost, please select a
protective packing box;
● Cover the articles in box with filling materials;
●
Add a note with RMA Number written to packing box;
●
Write the RMA Number and the word "fragile" outside the packing box.
12. After-sales services
