SECTION 3—SAFETY INSPECTION/TROUBLESHOOTING
26
Troubleshooting - Motor/Gearbox/Brake
SYMPTOM
PROBABLE CAUSE
SOLUTIONS
Motor makes a
clicking noise.
Bad coupler between motor and
gearbox or bad bearings.
Replace coupler.
If bearings are bad, replace motor.
Raised commutator plate inside of
motor.
Ohm out motor and replace motor if high reading
is present. Normal reading is .5-5 Ohms.
Grinding noise or
motor is locking up.
Bad gearbox.
Bad coupler between motor and
gearbox or bad bearings. Bad Gears.
Replace gearbox.
Replace coupler.
If bearings are bad, replace motor.
Motors stall and
starts up again.
Current Rollback.
Stop driving and let electronics cool.
Wheelchair will not
drive with power
on (E09 or E10).
Check motor locks.
Engage motor locks to drive wheelchair.
Motor chatters or
runs erratically, or
only one motor
turns.
Damaged connector or worn
brushes.
Bad motor or gear box
Ohm out motors. Check brushes and replace
brushes if necessary. Replace motor if high reading
is present. Normal reading is .5-5 Ohms. 4 Pole
ONLY.
Controller malfunction.
Check for error codes with programmer. Refer to
the MK6i Electronics Programming Guide, part
number 1141471.
Wheelchair veers
to the left or right
when driving on
level surface.
Uneven tire pressure.
Motors out of balance.
Inflate tires.
Replace tires if worn.
Use programmer to balance motors.
E09/E10 error code
will not go away.
Bad motor connection.
Bad brake coil.
Check all connections. Ohm out each brake coil.
Normal reading is 48-80 Ohms.
Gearbox is leaking
Fluid.
Bad seal around drive shaft
Loose hardware.
If seal is bad, replace gearbox. Remove motor
brushes and inspect for grease contamination.
Replace motor if contamination is found.
If loose hardware is found retighten hardware.
Excessive clicking
coming from
motor/gearbox.
Bad bearing in motor or gearbox.
Replace motor or gearbox.
Loose wheel hardware.
Tighten hardware, (use removable Loctite®on
hardware). Follow torque settings in this manual.
Gearbox shaft
movement or bent
shaft.
Rough driving.
Replace gearbox.
Motor Stutters.
Poor connection or worn brushes.
Check Anderson connectors. Check brushes and
replace if necessary.
Motor Fails to start
after initial
installation.
Battery voltage is too low.
Bad Connection.
Brake Disengaged.
Check batteries and recharge if necessary.
Check connector.
Engage brake.