TROUBLE
TROUBLESHOOTING GUIDE
CAUSE SOLUTION
FILTER MOTOR
FAILS TO START
FILTER DOESN’T
CLEAN POOL
FILTER DOESN’T
PUMP WATER OR
FLOW IS VERY
SLOW
PUMP DOESN’T
WORK
6-WAY
VALVE/COVER
LEAKING
HOSE LEAKING
PRESSURE GAUGE
DOESN’T WORK
SAND IS FLOWING
BACK INTO THE
POOL
• The power cord is loose.
• The GFCI/RCD circuit breaker
is tripped.
• Motor too hot and overload
protection is shut off.
• Stand-by/power saving mode.
• Without cyanuric acid.
• Improper chlorine or pH
levels.
• No filtering media in tank.
• Wrong 6-way valve setting
position.
• Excessively dirty pool.
• Dirt or sand on pool floor.
• The basket is restricting the
water flow.
• Clogged inlet or discharge.
• An air leak on the intake line.
• Excessively dirty pool.
• Sand media clogged with dirt.
• Nozzle and strainer
connections are reversed.
• Crusting or caking on the
filtering sand surface.
• Pool vacuuming device
attached to the system.
• Low water level.
• Strainer screen clogged up.
• An air leak on the intake hose.
• Faulty motor or the impeller
is jammed.
• Sand tank o-ring missing.
• Sand tank o-ring dirty.
• Flange clamp not tight.
• 6-way valve damage.
• Hose nut not securely tight.
• Hose connection fitting
o-ring/L-shape o-ring missing.
• Clogged inlet of the pressure
gauge.
• Pressure gauge damage.
• Sand is too small.
• Sand bed is calcified.
• Line cord must be plugged into a 3
wire outlet that is protected by a Class
A Ground Fault Circuit Interrupter, or
RCD.
• Reset circuit breaker. If circuit breaker
trips repeatedly, your electrical system
may have a defect. Turn off circuit
breaker and call an electrician to
correct the problem.
• Let the motor cool down and restart again.
• See “Saltwater system operation”.
• See “Cyanuric acid table”.
• Adjust the chlorine and pH level.
Consult your local swimming pool
supply stores.
• Load with filter sand, see “sand loading
instructions”.
• Set valve to “ FILTER” position.
• Operate the filter for longer periods.
• Use Intex pool vacuum to clean bottom
of pool.
• Clean the basket.
• Clear any obstructions in the intake
hose by discharging it inside pool wall.
• Tighten hose nuts, check hoses for
damage, check pool water level.
• Clean the pre-filtering basket more
often.
• Backwash filter.
• Install the nozzle at the upper position
of the pool inlet, and the strainer at the
lower position of the pool outlet.
• Remove about 1” of sand if necessary.
• Remove any pool vacuuming device
attached to the system line.
• Fill pool to correct water level.
• Clean strainer screens at pool inlet.
• Tighten hose nuts, check hose for
damage.
• Contact Intex service center.
• Remove 6-way valve cover and ensure the
o-ring is in place.
• Clean sand tank o-ring with garden hose water.
• Tighten the clamp with wrench supplied.
• Contact Intex service center.
• Tighten/reinstall hose nut.
• Ensure o-ring/L-shape o-ring is in place
and not damaged.
• Clear any obstructions in the intake by
unscrewing it from the 6-way valve.
• Contact Intex service center.
• Use only No. 20 silica sand with particle
size range 0.45 to 0.85 mm (0.018
to 0.033 inches) and a Uniformity
Coefficient less than 1.75.
• Change sand.
SAVE THESE INSTRUCTIONS
